What are the responsibilities and job description for the Technician III position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, V-Soft Consulting Group, Inc, is seeking the following. Apply via Dice today!
Technician III On-Site
Primary Location: Madison, Wisconsin
V-Soft Consulting is currently hiring Technician III for our premier client in Madison, Wisconsin.
Education And Experience
Top Required skills:
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
Technician III On-Site
Primary Location: Madison, Wisconsin
V-Soft Consulting is currently hiring Technician III for our premier client in Madison, Wisconsin.
Education And Experience
Top Required skills:
- At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
- Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.
- Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers
- Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.
- Experience working on project-based teams that follow Agile methodologies.
- Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.
- Develop and maintain diagrams, procedures, and documentation for the proper use and support of DA office infrastructure.
- Implement infrastructure performance and security improvements based on customer feedback.
- Collaborate with team members to audit system security to maintain regulatory and policy compliance.
- Develop and modify knowledge base articles that are related to provided solutions.
- Collaborate with technical teams to plan, install, maintain, and recover network, server, and other infrastructure equipment in DA offices and the data center.
- Monitor and resolve network and systems connectivity, performance, and security issues to improve reliability and compliance.
- Establish and maintain effective working relationships with team, customers, vendors and all others using principles of excellent customer service.
- Serve as a point of contact for customers seeking multi-tier technical assistance over the phone, through email, or through the ticketing system.
- Perform remote support as required to resolve the customers request.
- Manage support tickets in a timely manner, documenting all related work and providing status updates.
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .