What are the responsibilities and job description for the Technical Support Specialist position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, TechHuman, is seeking the following. Apply via Dice today!
We are seeking a Desktop Support Technician to serve as the front line of IT support for a large user base within a healthcare environment. This role acts as a “face of IT,” delivering high-quality technical support while ensuring a positive user experience. The ideal candidate is customer-focused, adaptable, and comfortable supporting users with a wide range of technical abilities.
Responsibilities:
We are seeking a Desktop Support Technician to serve as the front line of IT support for a large user base within a healthcare environment. This role acts as a “face of IT,” delivering high-quality technical support while ensuring a positive user experience. The ideal candidate is customer-focused, adaptable, and comfortable supporting users with a wide range of technical abilities.
Responsibilities:
- Provide remote desktop support for Windows-based users across a large enterprise environment.
- Troubleshoot and resolve hardware, software, and endpoint issues, including Microsoft 365 and Microsoft Exchange.
- Assist users of varying technical skill levels, including providing hands-on support when needed.
- Deliver consistent, professional, and customer-focused support experiences.
- Document issues and resolutions, escalating when appropriate.
- Hands-on experience supporting Windows desktop environments.
- Professional experience with Microsoft Intune.
- Experience supporting Microsoft 365 and Exchange environments.
- Strong communication and customer service skills.
- Team-oriented mindset with a coachable and adaptable approach.
- Ability to support both non-technical users and executive-level stakeholders.
- Experience with Jira Service Management.
- Familiarity with Active Directory.
- Experience supporting healthcare environments.