What are the responsibilities and job description for the ITAM Technical Support Specialist position at Auditmacs?
Role Type: Full-Time
Schedule: Monday – Friday
Type: Hourly non-exempt
Rate: $15.00 – $18.00 (DOE)
Location: 32207
ABOUT THE ROLE
- Auditmacs is seeking an ITAM Technical Support Specialist to join our IT Asset Management team at our centrally located Jacksonville facility.
- This is an excellent opportunity for individuals looking to begin or grow their career in IT support and asset lifecycle management.
- You'll gain hands-on experience with enterprise-level hardware and software deployments, device lifecycle workflows, and cross-functional coordination in a fast-paced, professional environment.
KEY RESPONSIBILITIES
- Provide Level 1 & 2 technical support for end-user hardware including laptops, tablets, smartphones, and peripheral devices
- Configure and stage devices according to standardized deployment procedures
- Coordinate device replacement, repair, and warranty processing
- Monitor and manage open service tickets to meet internal/external SLAs
- Manage wireless/mobile devices across carrier portals (e.g., Verizon, AT&T, T-Mobile)
- Perform shipping and receiving tasks for incoming and outgoing IT assets
- Maintain inventory accuracy and control using asset tracking tools
- Support physical inventory audits and general ITAM warehouse upkeep
- Collaborate with other departments to ensure smooth deployment operations
PREFERRED EXPERIENCE
- Working knowledge of mobile device platforms (iOS, Android, Windows)
- Familiarity with major OEM hardware (HP, Dell, Lenovo, Apple, etc.)
- Exposure to IT service management (ITSM) tools or ticketing systems
- Prior experience with inventory management or asset tracking systems is a plus
Salary : $15 - $18