What are the responsibilities and job description for the Technical Support Representative 2-3 position at Jobs via Dice?
Description
TEKsystems Enterprise Transportation and Logistics customer is looking to add an experienced support representative to their team due to internal promotion. There are roughly 5 others peers on this team supporting roughly 2500 corporate users. There are 26000 total employees but mainly only support corporate and some of the maintenance environments. Most if not all work comes directly from ServiceNow ticketing system. The role will be a mix of everything from Hardware/software support, imaging new pcs, Provisioning access, patches of devices. There is a goal to automate as many processes as possible so experience with Powershell would be a massive plus. This position demands someone with positive energy and emotional IQ. Responsible for supporting the fleet of PC's, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, and the business as an integral part of the ITSM support process.
Primary Responsibilities
Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfaction
Maintain system images using currently available imaging tools/techniques
Build/prepare new system images for new hardware rollouts
Reimage system with hardware failures
Handle warranty and non-warranty parts replacements
Maintain record of all repairs, shipping and equipment information in Service Desk ticketing solution
Provide 3rd level technical support
Diagnose and repair Windows Desktop software. Install software as required
Scan for and remediate security vulnerabilities
Recommend proven vulnerability remediations for application to broader audience
Maintain asset list of recycled inventory
Provide updates to leadership on treads and/or recurring issues with hardware and software
Job Qualifications
Education:
High School Diploma or equivalent
Experience:
3-5 years of experience providing technical support
Knowledge of all major computer brands, their warranty processes and replacement policies
Knowledge of software, technologies, and applications
Excellent verbal and written communication skills
Strong interpersonal skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
Enable Individuals With Disabilities To Perform The Essential Functions.
Ability to sit for long periods of time in front of a computer
Ability to talk on and hear the telephone
Must be able to read, write and speak English
Must be able to lift and move equipment weighing up to 50 lbs.
Occasional work in cold areas of the building
Work Environment
General office environment where the noise level is usually low. No travel required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include
Skills
Technical support, Troubleshooting, Customer service
Top Skills Details
Technical support,Troubleshooting,Customer service
Additional Skills & Qualifications
Initiative
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Thomasville, NC.
Pay And Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Thomasville,NC.
Application Deadline
This position is anticipated to close on Jun 25, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
TEKsystems Enterprise Transportation and Logistics customer is looking to add an experienced support representative to their team due to internal promotion. There are roughly 5 others peers on this team supporting roughly 2500 corporate users. There are 26000 total employees but mainly only support corporate and some of the maintenance environments. Most if not all work comes directly from ServiceNow ticketing system. The role will be a mix of everything from Hardware/software support, imaging new pcs, Provisioning access, patches of devices. There is a goal to automate as many processes as possible so experience with Powershell would be a massive plus. This position demands someone with positive energy and emotional IQ. Responsible for supporting the fleet of PC's, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, and the business as an integral part of the ITSM support process.
Primary Responsibilities
Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfaction
Maintain system images using currently available imaging tools/techniques
Build/prepare new system images for new hardware rollouts
Reimage system with hardware failures
Handle warranty and non-warranty parts replacements
Maintain record of all repairs, shipping and equipment information in Service Desk ticketing solution
Provide 3rd level technical support
Diagnose and repair Windows Desktop software. Install software as required
Scan for and remediate security vulnerabilities
Recommend proven vulnerability remediations for application to broader audience
Maintain asset list of recycled inventory
Provide updates to leadership on treads and/or recurring issues with hardware and software
Job Qualifications
Education:
High School Diploma or equivalent
Experience:
3-5 years of experience providing technical support
Knowledge of all major computer brands, their warranty processes and replacement policies
Knowledge of software, technologies, and applications
Excellent verbal and written communication skills
Strong interpersonal skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
Enable Individuals With Disabilities To Perform The Essential Functions.
Ability to sit for long periods of time in front of a computer
Ability to talk on and hear the telephone
Must be able to read, write and speak English
Must be able to lift and move equipment weighing up to 50 lbs.
Occasional work in cold areas of the building
Work Environment
General office environment where the noise level is usually low. No travel required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include
Skills
Technical support, Troubleshooting, Customer service
Top Skills Details
Technical support,Troubleshooting,Customer service
Additional Skills & Qualifications
Initiative
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Thomasville, NC.
Pay And Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Thomasville,NC.
Application Deadline
This position is anticipated to close on Jun 25, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $20 - $23