What are the responsibilities and job description for the Technical Support Engineer - Automation position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Next Level Business Services, Inc., is seeking the following. Apply via Dice today!
Job Title: Technical Support Engineer
Type: Full-time contract
Duration: 12 Months
Location: Orlando, FL
Onsite Requirement: onsite 2 days of the week.
Job Title: Technical Support Engineer
Type: Full-time contract
Duration: 12 Months
Location: Orlando, FL
Onsite Requirement: onsite 2 days of the week.
- Must have: JavaScripting, Networking and OS debugging knowledge.
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customers/users where the product is highly technical or sophisticated in nature.
- This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer s problem cannot be resolved directly by first-level resources
