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Technical Project Manager/ Technical program Manager
Job Location- Chesterfield, MO 63017 (Candidate needs to work 5 Days at the Client Office)
Long term
Role Summary
Technical Project Manager/ Technical program Manager
Job Location- Chesterfield, MO 63017 (Candidate needs to work 5 Days at the Client Office)
Long term
Role Summary
- The Project Manager (Technical PM) is responsible for end-to-end delivery of IT services and programs, ensuring outcomes are achieved on time, within budget, and aligned with quality standards while driving customer satisfaction and operational excellence.
- This role requires a strong blend of delivery leadership and technical understanding, with foundational knowledge in modern web technologies (NodeJS, React) and cloud platforms (AWS) to effectively collaborate with engineering teams, guide technical decision-making, and ensure successful execution.
- The role also encompasses transition management and production support oversight, ensuring seamless service continuity and stability across engagements.
- Own and manage end-to-end delivery of multiple projects/programs across accounts, including both development and production support engagements.
- Ensure adherence to SLAs, KPIs, quality standards, and governance frameworks.
- Act as the primary escalation point for delivery issues, risks, technical challenges, and production incidents.
- Collaborate closely with engineering teams, demonstrating working knowledge of NodeJS, React, and AWS, to ensure effective planning, estimation, and execution.
- Manage client relationships, including technical discussions, and ensure high levels of customer satisfaction and retention.
- Lead, mentor, and manage delivery and support teams, including capacity planning and resource optimization.
- Oversee production support operations, ensuring system stability, incident resolution, and adherence to support SLAs.
- Drive and manage transition activities (knowledge transfer, service onboarding/offboarding, stabilization).
- Ensure smooth handover from development to production support teams, maintaining service continuity.
- Track and manage financials including budgets, margins, forecasting, and cost optimization.
- Drive continuous improvement, digital transformation initiatives, and service excellence programs.
- Ensure compliance with ITIL practices and maintain operational efficiency across services.
- Work with architects and technical leads to align delivery with modern architecture patterns, cloud best practices, and scalable design principles.
- 15-20 years of experience in IT services delivery, including managing large and complex engagements.
- Strong experience in program/project management using Agile, Scrum, or hybrid delivery models.
- Foundational technical knowledge in: Backend: NodeJS
- Frontend: React
- Cloud: AWS (core services, basic architecture understanding)
- Proven experience in production support management and transition lifecycle.
- Strong understanding of ITIL processes (Incident, Problem, Change Management).
- Experience managing SLAs, KPIs, and delivery governance models.
- Ability to engage in technical discussions with engineering and architecture teams, supporting solutioning and trade-off decisions.
- Excellent stakeholder management and executive-level communication skills.
- Strong knowledge of delivery financials, including budgeting and margin management.
- Demonstrated leadership and people management skills across distributed/global teams.
- Experience working in cloud-native or microservices-based environments is a strong advantage.