Technical Business Systems Analyst

RESPONSIBILITIES:

Kforce has a client that is seeking a Technical Business Systems Analyst in Maryland Heights, MO.

Summary:

We are seeking a highly motivated Technical Business Analyst to support key initiatives within the field operations organization, focused on back-office applications and automation solutions. This role will partner closely with technical teams, product owners, and business stakeholders to define, design, and deliver solutions that streamline operations, automate manual processes, and improve overall efficiency. The ideal candidate will be curious, analytical, and confident in challenging assumptions to uncover the true business needs.

Responsibilities:

• Collaborate with stakeholders across field operations, back-office support, and development teams to analyze business processes and identify opportunities for automation and optimization
• Conduct discovery and requirements analysis to develop clear, actionable Business Requirements Documents (BRDs) and user stories
• Evaluate technical feasibility and integration points, including APIs, data flows, and dependencies with existing applications
• Translate business requirements into functional designs, acceptance criteria, and mockups
• Partner with project managers to prioritize initiatives on the roadmap and ensure deliverables align with strategic objectives
• Support automation initiatives leveraging AI, ML, and workflow automation tools to reduce manual workload and improve productivity
• Work across multiple applications related to quota management, customer escalations, SMART tools, and vendor systems supporting field operations
• Provide ongoing support and process improvement recommendations for applications that manage workforce, scheduling, and field technician operations
• Utilize JIRA for requirements tracking, sprint planning, and progress monitoring
• Embrace a flexible, delivery-focused mindset-balancing process rigor with practical execution to ensure timely results
  
  

REQUIREMENTS:

• 6-7 years of experience as a Business Analyst, ideally in a technology, operations, or enterprise systems environment
• Strong analytical and problem-solving skills with the ability to question, challenge, and validate business assumptions
• Experience gathering and documenting requirements, developing user stories, and defining acceptance criteria
• Working knowledge of application development concepts (UI, .NET, Java, SQL, APIs, etc.); Ability to communicate effectively with technical teams
• Proficiency in JIRA and other Agile project management tools
• Excellent communication skills and the ability to collaborate effectively across multiple teams and leadership levels
• Self-starter with strong ownership mentality-able to work independently and drive outcomes
• Comfortable working in a fast-paced, evolving environment with shifting priorities and ongoing innovation
  
  

Preferred Skills:

• Familiarity with automation and AI/ML tools such as CoreAI, LineGraph, or UiPath
• Experience in Amazon Queue workflows or similar cloud-based automation environments
• Understanding of field operations systems, scheduling tools, or workforce management platforms
• Technical aptitude and comfort with querying data or exploring technical solutions
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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