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Description
We are looking for a Tech Support Manager to lead day-to-day technical support operations for our team in Appleton, Wisconsin. This role oversees user support across desktop systems, hardware, and core Microsoft environments while helping maintain reliable service for employees in a construction-focused business. The ideal candidate combines hands-on troubleshooting ability with strong leadership skills and a practical approach to resolving technical issues quickly and effectively.
Responsibilities:
Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues.
Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards.
Manage user account administration and permissions within Active Directory to support secure and efficient system access.
Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization.
Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement.
Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency.
Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions.
Requirements
Experience leading or coordinating an IT support or technical help desk function.
Working knowledge of Active Directory administration, including user account and access management.
Strong understanding of computer hardware, peripherals, and hands-on device troubleshooting.
Proficiency supporting and resolving issues within Microsoft Windows 10 environments.
Ability to perform basic troubleshooting across desktops, user accounts, and common technical support requests.
Background providing deskside support in a business environment with a strong customer service approach.
Clear communication skills and the ability to guide both support staff and end users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Tech Support Manager to lead day-to-day technical support operations for our team in Appleton, Wisconsin. This role oversees user support across desktop systems, hardware, and core Microsoft environments while helping maintain reliable service for employees in a construction-focused business. The ideal candidate combines hands-on troubleshooting ability with strong leadership skills and a practical approach to resolving technical issues quickly and effectively.
Responsibilities:
Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues.
Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards.
Manage user account administration and permissions within Active Directory to support secure and efficient system access.
Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization.
Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement.
Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency.
Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions.
Requirements
Experience leading or coordinating an IT support or technical help desk function.
Working knowledge of Active Directory administration, including user account and access management.
Strong understanding of computer hardware, peripherals, and hands-on device troubleshooting.
Proficiency supporting and resolving issues within Microsoft Windows 10 environments.
Ability to perform basic troubleshooting across desktops, user accounts, and common technical support requests.
Background providing deskside support in a business environment with a strong customer service approach.
Clear communication skills and the ability to guide both support staff and end users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.