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Position: Systems Administrator |Windows | Exchange | M365
Location: Austin, TX - Hybrid
Duration: 12 Months
Job Description:
The ideal candidate will be a Systems Administrator who:
Position: Systems Administrator |Windows | Exchange | M365
Location: Austin, TX - Hybrid
Duration: 12 Months
Job Description:
The ideal candidate will be a Systems Administrator who:
- Has a strong background in providing technical support to Microsoft Windows Enterprise Systems Environments to include supporting the following:
- On-premises physical server hosts,
- Virtual devices (especially domain controllers, file servers, Exchange servers, application servers, print servers, and content management servers),
- Storage solutions,
- Backup solutions,
- security certificate management (heading to the 47-day renewal cycle)
- server licensing
- Microsoft Windows Active Directory, DNS, and DHCP
- Firewalls,
- Firewall management systems,
- SIEMs,
- Switches,
- Network licensing
- Microsoft File Explorer for storing work products,
- Microsoft Outlook for receiving work requests/assignments, responding to them and filing necessary emails for future reference
- Microsoft Word for documentation
- Microsoft Excel for documentation, tracking and/or analysis
- Working with other staff members on the TSBPA Information Resources (IR) team (in person and remotely) to provide information technology services to the TSBPA,
- Monitor, maintain and update the physical server hosts in partnership with other staff,
- Monitor, maintain and update the virtual server environments in partnership with other staff,
- Monitor, maintain and update the virtual storage solutions
- Monitor the backup solution
- Implement required security parameters and requirements as directed within the Windows server environment
- Assist in the development of documentation related to technical support responsibilities and support procedures.
- Manage system and user account administration for server licensing, solutions, and software applications, etc.
- Provide identity and access management (IAM) for on premises and cloud-based systems as required,
- Exchange on-prem migration to M365
- Assist the currently contracted vendor with TSBPA’s plans to migrate the Exchange solution to the M365 cloud environment
- Manage Microsoft Active Directory user accounts and permissions along with network engineer and IR staff, as required
- Microsoft Active Directory analysis and restructure
- Plan and perform duties related to upgrading and supporting the Active Directory Domain environment.
- Support the email encryption solution where possible this may include our SaaS email filtering solution
- Perform SaaS system and account administration duties,
- Assist in providing network administration and support
- Assist the network engineer when needed to support local switches, firewalls and wireless devices,
- Support secure external and internal access to the systems allowing external and internal customers to securely collaborate.
- Assist with help-desk request to agency staff
- Minimum of 10 Years of experience supporting Microsoft Operating Systems environments as an IT Systems / Server Administrator.
- Experience in the implementation and support of Active Directory Domains, Dell Storage Solutions, VMware environments, Exchange, M365 environments, backup solutions.
- Experience communicating and providing direct technical support to agency Business units and Stakeholders.
- Extensive experience providing all aspects of configuration and end user support for Microsoft Office 365 applications.
- Experience Managing user accounts and network configurations as required to provide services to meet the business and technical requirements.
- Experience in the implementation of required security parameters to meet the requirements of the agency security policies.
- Experience completing assessments to develop strategic recommendations and roadmaps.
- Experience documenting support requirements and procedures.
- Previous experience providing IT desktop support to end users in state public sector.