System Integration Engineer - (Salesforce architecture & Service Cloud)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cloud and Things, is seeking the following. Apply via Dice today!

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government''s most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things. 

• This is an exempt position. Salary commensurate with experience*
  
  

Overview:

Location: Hybrid – Albany, NY

Salary: $140,000 - $150,000

We are seeking a System Integration Engineer who will support our NYS client with critical system upgrades, modernization efforts, and Salesforce integrations. This role serves as a bridge between business stakeholders and technical teams by gathering requirements, designing scalable Salesforce solutions, and helping ensure seamless system and data integration. The ideal candidate brings strong analytical skills, hands-on Salesforce experience, and the ability to support complex technical initiatives from planning through deployment.

Duties:

• Conduct stakeholder workshops to gather, analyze, and document business requirements and translate them into user stories and technical specifications
• Define and implement strategies that support seamless integration of data and application interfaces between business and IT teams
• Configure Salesforce functionality including workflows, validation rules, security models, and flows
• Support development activities involving Apex, Visualforce, and Lightning components
• Analyze current-state business processes and identify inefficiencies to design optimized future-state solutions using process mapping tools.
• Lead User Acceptance Testing (UAT), create test scripts, and coordinate deployments across Salesforce sandboxes
• Perform complex data analysis, build reports and dashboards, and maintain data integrity across systems
• Troubleshoot support issues and resolve complex business and system challenges
• Create documentation including user manuals, process documentation, and release notes
• Provide user support and training related to system functionality and enhancements
• Collaborate with cross-functional teams using Agile/Scrum methodologies and project lifecycle best practices
• Manage multiple complex projects and system enhancement activities simultaneously
  
  

Mandatory Qualifications:

• Bachelor’s degree in computer science, information systems, or a related field
• Salesforce Certified Business Analyst and Administrator certifications
• 7 years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
• 2 years of experience in Salesforce architecture and solution design
• 2 years of experience using Salesforce Service Cloud and CRM
• 2 years of experience with Salesforce Sales Cloud, Service Cloud, Lightning Experience, and declarative automation tools such as Flows
• 2 years of experience with Salesforce object modeling, APIs, and data integration patterns
• 2 years of experience using process mapping software such as Visio or Lucidchart, SQL, and data loader tools
• 2 years of experience in Requirements Gathering & Analysis: Conduct stakeholder workshops to elicit, analyze, and document business requirements, transforming them into user stories and technical specifications.
• 2 years of experience in System Configuration & Development: Configure Salesforce functionality (workflows, validation rules, security models, flows) and support developers in creating Apex, Visualforce, and Lightning components.
• 2 years of experience in Process Mapping & Optimization: Analyze current state processes to identify inefficiencies, designing future state solutions using process mapping tools.
• 2 years of experience in Testing & Deployment: Lead User Acceptance Testing (UAT), create test scripts, and coordinate deployment across Salesforce sandboxes.
  
  

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice

Cloud and Things – Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

Our AI tools assist by:

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications
  
  

Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling:

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
• You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to:
• All personal information is handled confidentially in accordance with our privacy policy
  
  

AI Tool Data Processing:

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing
  
  

Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.