System Admin/Technical Support Analyst

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Title: IT Support Technician

Location: Plymouth, MN, 55447

Duration: 6 Months (Long Term Contract)

7:00 AM to 3:00 PM Central Monday - Friday / Hybrid = 3-5 days in office

Essential Skills And Experience

• Experience providing excellent customer service
• Highly self-motivated and directed with keen attention to detail
• 1 years’ experience in technical support
• Be tech savvy and able to learn new technology quickly
• Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality
  
  

of information at all times

• Proven experience in deploying and migrating Windows operating systems, particularly
  
  

Windows 10 and Windows 11.

• Strong knowledge of Windows 11 features, settings, and troubleshooting techniques.
• Familiarity with O365 and standard software suites.
• Familiarity with Microsoft Admin Portals (Exchange, O365, Azure, etc.)
• Experience with device endpoint management, including configuring,testing, and deploying
  
  

machines using Autopilot/Intune or similar tools

• Knowledge of SCCM or other endpoint management tools
• Understanding of Active Directory (group policy management, Sites and Services, Users
  
  

and Groups)

• Excellent interpersonal skills with both technical and non-technical personnel.
  
  

Good to Have

• Experience in large organizations with enterprise-level deployments and migrations.
• Knowledge of scripting and automation tools to streamline the deployment and migration
  
  

process.

• Experience with ServiceNow or similar ITSM software
• Experience with project management, change management, and basic ITIL principles
• Bachelor’s degree in computer science or a related field
  
  

Other Considerations

• Conditions include working inside, occasionally working around machines with moving
  
  

parts/objects, and occasionally lifting devices or boxes weighing up to 50 pounds.