System Admin- Contact Call Center Platforms-Cisco and Five9 Position

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Visa-

No H1B/TN

Title-

System Admin- Contact Call Center Platforms-Cisco and

Five9 Position

Location-

Onsite Fort

Worth, TX, (Onsite Position)

Duration- Longer-term with possibility of extensions

Interview-

Onsite, must be local

candidates

LinkedIn with pic

At time of submission, you will need to send a valid work

authorization/DL Copy for your candidate along with your Certificate of

Insurance for your company. Consultants must be your current W2 employee. We do

not work with additional layers. If additional layers are involved it will

result in termination of offer and/or contract.

They are looking

for a Call Center Systems Support Admin, really prefer people with Cisco and Five9

Contract System Support Admin- Contact Center

Platforms Maintain-Cisco and Five9

Job Description:

Required vs. preferred skills:

Candidate Skill Sets:

• Experience with contact center platforms (Cisco or Five9 experience
  
  

beneficial, but not required)

• Attentive to details for documentation purposes
• Ability to follow systems protocols and escalate when necessary
• Strong process documentation skills
• Strong communication skills
• Basic competency with Microsoft 365 Suite
• Ability to adapt to changing business and support needs
• Responsiveness and strong organizational skills
• Dependability
  
  

Primary Responsibilities

• Leverage available process documentation and ensure it provides the necessary
  
  

details needed for backup support with Telephony systems

• This could result in OSW helping improve, or even create documentation where
  
  

necessary

• Set up and maintain all users in appropriate applications across Customer
  
  

Experience Operations and Shared Services groups

• Maintain Front-End Messaging system in Humanify/Five9 (BlackChair), including
  
  

loading, scheduling, and testing messages provided by business owners. Also,

help troubleshoot any issues with FEM process

• Monitor Telephony mailbox to address any questions, requests, issues, and
  
  

training needs

• Willingness to take on other technical responsibilities as identified that
  
  

support the overall digital transformation project/readiness

• Assist with daily task in the Intradiem software - assigning task,
  
  

troubleshooting issues, report data gathering

Candidate Skill Sets:

• Experience with contact center platforms (Cisco or Five9 experience
  
  

beneficial, but not required)

• Attentive to details for documentation purposes
• Ability to follow systems protocols and escalate when necessary
• Strong process documentation skills
• Strong communication skills
• Basic competency with Microsoft 365 Suite
• Ability to adapt to changing business and support needs
• Responsiveness and strong organizational skills
• Dependability