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Job Description:
Candidate Skill Sets:
Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability
Primary Responsibilities
Leverage available process documentation and ensure it provides the necessary details needed for backup support with Telephony systems
Maintain Front-End Messaging system in Humanify/Five9 (BlackChair), including loading, scheduling, and testing messages provided by business owners. Also, help troubleshoot any issues with FEM process
Monitor Telephony mailbox to address any questions, requests, issues, and training needs
Willingness to take on other technical responsibilities as identified that support the overall digital transformation project/readiness
Assist with daily task in the Intradiem software - assigning task, troubleshooting issues, report data gathering
Candidate Skill Sets:
Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability
Job Description:
Candidate Skill Sets:
Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability
Primary Responsibilities
Leverage available process documentation and ensure it provides the necessary details needed for backup support with Telephony systems
- This could result in OSW helping improve, or even create, documentation where necessary
Maintain Front-End Messaging system in Humanify/Five9 (BlackChair), including loading, scheduling, and testing messages provided by business owners. Also, help troubleshoot any issues with FEM process
Monitor Telephony mailbox to address any questions, requests, issues, and training needs
Willingness to take on other technical responsibilities as identified that support the overall digital transformation project/readiness
Assist with daily task in the Intradiem software - assigning task, troubleshooting issues, report data gathering
Candidate Skill Sets:
Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability