What are the responsibilities and job description for the Sr Symphony Support Engineer position at Jobs via Dice?
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KEY RESPONSIBILITIES:
Phone, Virtual and Onsite experience supporting POS systems including installation, upgrades and break fix:
KEY RESPONSIBILITIES:
- Provide frontline support for the Symphony POS system, including troubleshooting hardware and software issues.
- Travel to hospital locations from Palm Beach to the Florida Keys to deliver onsite support as needed.
- Manage and resolve issues within the GEMpay Badge Payroll Deduct system, ensuring accurate and timely payroll deductions for employee purchases.
- Collaborate with Dining Services, Gift Shop teams, and other business units to understand operational needs and provide effective technical solutions.
- Monitor system performance and escalate complex issues to vendors or internal Technology & Digital (T&D) teams.
- Support system upgrades, testing activities, and go‑live deployments for new features or enhancements.
- Complete assigned support tickets in Service Now (SNOW) ticketing system.
- Train end users on system functionality, workflows, and best practices.
- Document issue resolutions, support procedures, and system configurations.
- Participate in cross‑functional initiatives to improve service delivery and strengthen system integration.
Phone, Virtual and Onsite experience supporting POS systems including installation, upgrades and break fix:
- Oracle Symphony – Required
- GEMPay – Required
- Micros Workstation – Required
- Strong POS systems background
- Excellent customer-facing communication skills with an ability to do problem solving