What are the responsibilities and job description for the Specialist- Expert position at Jobs via Dice?
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We are looking for Specialist- Expert - Onsite for our client in Elizabethtown, NC
Job Title: Specialist- Expert
Job Location: Elizabethtown, NC
Job Type: Contract
Job Overview:
Requirement/Must Have:
We are looking for Specialist- Expert - Onsite for our client in Elizabethtown, NC
Job Title: Specialist- Expert
Job Location: Elizabethtown, NC
Job Type: Contract
Job Overview:
Requirement/Must Have:
- 1 years of experience in desktop support.
- Strong verbal and written communication skills.
- Ability to communicate effectively with stakeholders.
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.
- Assist Client Services Operations to support Service Desk requests and customer software support.
- Work onsite in the Columbus, Bladen and Sampson County area.
- Take ownership of customer problems and work with a sense of urgency to resolve incidents and problems.
- Communicate status of progress to the customer.
- Provide updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
- Install and image new computers and load appropriate software for customers.
- Deploy new business applications as needed.
- Install local and network printers and other peripherals and configure them.
- Responsible for user data and migration of profiles as computers are replaced.
- Identify emerging trends and issues, research and make suggestions for technical solutions.
- Work with Data Center Operations with user file server data storage, network reservations, data restores, and various account creations and modifications.
- Work with application development teams to identify application issues at the customer level.
- Work with network infrastructure teams to identify network issues at the customer level.
- Ability to lead projects that require directing the work of others.
- Ability to assess and integrate the skills and strengths of individuals for project and organizational success.
- Ability to create and maintain documentation of process and procedures.
- 7 years of experience in technical support.
- Comfortable with traveling for the role.