Software Application Trainer

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Our client, located in Seattle, WA, is looking to hire a Software Application Trainer as a permanent full-time employee.

This is a HYBRID position.

I have listed below a detailed job description for your review.

If you have the required experience and interest, please email me a current resume, along with your responses to the following questions:

• How much experience do you have as a Technology Trainer/Instructor?
• How much experience do you have working as a Technology Trainer/Instructor for professional services companies?
• What is your target base salary?
• Where do you currently live (city, state)?
• Are you able to work in Seattle, WA?
• What is your availability to start a new role?
  
  

Thank you!

Steven Edelman

Managing Partner

Pivotal Solutions, Inc.

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About The Job

Software Application Trainer

Our client, a Pacific Northwest based and nationally recognized law firm known for its cuttingedge cases, is seeking a dynamic and highly technically proficient Legal Software Application Trainer with a minimum of five (5) years of experience for their Seattle office. This is a hybrid position, requiring onsite presence two days per week, as well as additional inoffice time for newhire training and other purposeful business needs.

The Software Application Trainer serves as a vital bridge between legal professionals and legal technology. You will be responsible for designing, developing, and delivering comprehensive technology training programs for attorneys and staff. You will play a critical role in onboarding new hires and driving the effective use of legal software to improve efficiency across the firm. Responsibilities include software application enduser training and assistance particularly in specialized legal applications to ensure optimal system performance and user adoption. This position works under the guidance and direction of the Firm s IT Manager.

Key Responsibilities:

• Curriculum Development: Working individually and with application consultants to create, maintain, and update training materials, user guides, and on-demand tutorials for legal applications.
• Training Delivery: Conduct in-person, virtual, and hybrid training sessions for new hires and ongoing development for our attorneys and staff.
• System Specialization: Act as a subject matter expert (SME) on core legal systems. (See list of software applications below.)
• AI Integration: Train staff on approved AI-driven tools and resources.
• Support & Troubleshooting: Provide support and troubleshooting assistance to users, including root cause analysis and resolution of application-related issues.
• Technology Adoption: Collaborate with practice groups to understand needs and promote best practices for using legal tools. Work closely with IT Manager for approval and implementation.
• Document Production: Assist legal assistants, paralegals and attorneys with documents, template and software application troubleshooting.
• Software Application Maintenance: Together with IT colleagues, test, configure, provide release notes and upgrade approved software applications.
• Vendor Management: Work with vendors for support and evaluating technology upgrades and training.
• Software Product Feedback: Provide product feedback to legal software providers to help drive product enhancements and improvements.
  
  

Qualifications:

• Experience: 5 years of experience in legal training or legal technology consulting.
• Technical Skills: Proficiency in server software applications and web technologies.
• Ai: Demonstrated working knowledge of AI-powered tools and platforms.
• Analytical Skills: Strong troubleshooting and problem-solving skills to resolve integration and maintenance issues, together with IT colleagues.
• Education: Bachelor s degree preferred; law firm experience is highly desirable.
• Communication Skills: Exceptional presentation skills, with the ability to translate complex technical concepts into easy-to-understand training for non-technical users.
  
  

Key Software Applications:

• 360 Office Suite
• NetDocuments (DMS)
• Best Authority
• JuraLaw
• DocuSign
• BigHand Create
• Power PDF
• Adobe Suite
• Microsoft Teams
• Zoom
• Microsoft CoPilot