Site Reliability Engineer (SRE) / Application Production Support

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Site Reliability Engineer (SRE) / Application Production Support

Location: Alpharetta, GA (Hybrid)

Duration: 12 Months Contract

Job Summary

Morgan Stanley is seeking an experienced Site Reliability Engineer (SRE) / Application Production Support professional to support mission-critical financial applications. The ideal candidate will have strong expertise in production support, incident management, monitoring, troubleshooting, automation, and SRE best practices. This role requires hands-on experience with application support, log analysis, scheduling tools, and cloud technologies within enterprise environments.

Key Responsibilities

• Monitor and support production applications to ensure high availability and reliability.
• Investigate, troubleshoot, and resolve application, infrastructure, and batch processing issues.
• Analyze application logs and identify root causes for incidents and service disruptions.
• Perform log analysis using Splunk, Kibana, and related monitoring tools.
• Manage and support batch processing using scheduling tools such as Control-M and AutoSys.
• Handle incidents, service requests, and problem management activities using ITSM processes.
• Work with ticketing platforms such as ServiceNow, Jira, or Remedy.
• Collaborate with development, infrastructure, and business teams to ensure timely issue resolution.
• Participate in on-call support and incident response activities.
• Develop automation scripts using Unix Shell or Python to improve operational efficiency.
• Support observability, monitoring, and alert management initiatives.
  
  

Required Skills

• Strong understanding of Site Reliability Engineering (SRE) principles.
• Experience with Production Support in enterprise environments.
• Experience in Incident Management, ITIL, and ITSM processes.
• Hands-on experience with:
• Splunk
• Kibana
• SQL
• DB2
• Java
• Unix/Linux
• Python or Shell Scripting
• Experience with scheduling tools:
• Control-M
• AutoSys
• Experience using ticketing tools:
• ServiceNow
• Jira
• Remedy
• Knowledge of Cloud Fundamentals.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication and stakeholder management abilities.
  
  

Preferred Skills

• 5 years of experience supporting enterprise applications.
• Experience with:
• Grafana
• Loki
• Oracle
• Sybase
• Knowledge of alert management platforms:
• BigPanda
• PagerDuty
• Familiarity with:
• Core Java
• Spring Framework
• Spring Boot
• Spring Integration
• Exposure to Synthetic Monitoring tools such as Apica.
• Experience supporting applications within the Financial Services domain.
  
  

Key Technologies

• Splunk
• Kibana
• SQL
• DB2
• Java
• Unix/Linux
• Python
• Control-M
• AutoSys
• ServiceNow
• Jira
• Grafana
• Loki
• PagerDuty
• BigPanda
• Cloud Technologies
  
  

Required Experience

• 5 years of Production Support, SRE, or Application Support experience.
• Experience supporting mission-critical enterprise applications.
• Financial Services or Banking domain experience preferred.