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Role: SFDC Manager
Work Location: Atlanta, GA (Onsite)
Type: Contract
Description:
Position Overview: SFDC Manager with 15 Years of Experience
Day to Day Job Duties: (what this person will do on a daily/weekly basis)
Role: SFDC Manager
Work Location: Atlanta, GA (Onsite)
Type: Contract
Description:
Position Overview: SFDC Manager with 15 Years of Experience
Day to Day Job Duties: (what this person will do on a daily/weekly basis)
- Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
- Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
- Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
- Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance
- Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
- Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
- Ensure proper monitoring, alerting, and observability across Salesforce environments
- Oversee release support activities including deployments, validation, and post-release monitoring
- Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
- Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues
- Stay current with Salesforce platform updates and proactively assess impact on production environments
- Minimum 10 years of experience in IT, with 7 years on the Salesforce platform
- Minimum 3 years of experience in a production support leadership or managerial role
- Strong experience in Salesforce production support, incident management, and service operations
- Deep understanding of Salesforce architecture, data model, and platform capabilities
- Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrations
- Experience with ITIL processes (Incident, Problem, Change Management)
- Experience managing DevOps and deployment processes (Copado, Gearset, Jenkins, etc.)
- Proven ability to manage SLAs, KPIs, and service performance metrics
- Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences
- Experience working in Agile environments and collaborating with distributed teams.