What are the responsibilities and job description for the ServiceNow Platform Engineer position at Jobs via Dice?
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Responsibilities
Responsibilities
- Participate in the architecture and design of new and existing systems.
- Develop and maintain system and software documentation, including system requirements, design documents, and user manuals.
- Monitor and troubleshoot system and software environments, identifying and resolving technical issues as required.
- Integrate systems using programming, automation scripts, APIs, and runbooks.
- Develop automation scripts using Bash, Python, and PowerShell for reporting and task automation.
- Design, develop, and maintain ServiceNow platform components, including custom applications, workflows, integrations, automation, and dashboards.
- Design Service Level Indicators (SLIs) and implement high‐quality telemetry (metrics, logs, traces) to support accurate SLO calculations.
- Build dashboards, alerts, and automated reporting to track SLA/SLO compliance and error budgets.
- Administer Microsoft Entra identity services and maintain secure access controls and directory configuration.
- Configure and optimize Microsoft Intune Conditional Access policies to enforce secure access to enterprise resources.
- Develop and enforce compliance policies to ensure secure, standards-aligned system operation.
- Navigate and utilize the ServiceNow ITSM tool for incident, request, change, and project management.
- Maintain knowledge of cloud service models (SaaS, IaaS, PaaS).
- Participate in Agile/Scrum development processes.
- Maintain knowledge of the software development lifecycle, including testing, release management, and deployment processes.
- Systems engineering.
- Scripting in Bash, Python, and PowerShell.
- Windows native API work, API integrations, runbooks, and automated system integration.
- Working with commercial, open‐source, and cloud solutions (SaaS, IaaS, PaaS).
- Microsoft Entra administration.
- Managing enterprise compliance policies.
- ServiceNow development: custom apps, workflows, integrations, automation, and scripting (JavaScript, Glide, API development).
- Design and manage Microsoft Entra Purview Data Loss Prevention (DLP) and Role-Based Access Control (RBAC) policies.
- Zscaler cloud security platforms (ZIA/ZPA).
- SolarWinds, Dynatrace, or similar monitoring platforms.
- 4 years contributing to system architecture and design (patterns, reliability, scalability).
- 4 years monitoring and troubleshooting systems and software environments.
- Experience with Microsoft Intune configuration policies.
- Eligible for Public Trust suitability.
- Bachelor''s degree in Computer Science or a related field.
- ITIL v3/v4 certification preferred.
- Excellent communication skills.