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Position: ServiceNow ITSM Senior Developer
Location: Oakland, CA or Cincinnati, OH (Onsite)
Duration: 6 months
Technical Competency
Position: ServiceNow ITSM Senior Developer
Location: Oakland, CA or Cincinnati, OH (Onsite)
Duration: 6 months
Technical Competency
- Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
- Ability to configure ServiceNow ITSM applications in alignment with approved design plans
- Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
- Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
- Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
- Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
- Must be ServiceNow Certified Systems Administrator
- Should possess knowledge in Agile/Scrum methodology
- Basic knowledge with ITIL/industry standards
- Knowledge of software development lifecycle (SDLC)
- Behavioral competency
- Effective communication skills with both non-technical and technical audiences (verbal and written)
- Excellent Interpersonal skills to work with the project team members collaboratevily
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
- Including experience with the Service Catalog module and creating custom applications.
- Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.
- Ability to implement moderate to complex custom widgets and backend scripting.
- Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
- Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI ages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.
- Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports.
- Experience in Workflows, SLAs, Import Sets and Update Sets.
- Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.
- Working knowledge to schedule jobs, events, and triggers to manage business needs.
- Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
- Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
- Must have experience in Service Now Custom Development.
- Sound knowledge of Computer Science fundamentals data structures, algorithms, operating system concepts
- Excellent analytical skills, methodical problem-solving skills and troubleshooting skills.
- Self-motivated and willing to learn new skills and technologies as needed.
- Ability to meet objectives, goals, and deadlines with minimal supervision.
- Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change
- Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity.
- Shows moral courage, openness, and honesty in all dealings.
- Engages interest and participation of others and has a collaborative approach to working with others.
- Training skills, to able to understand project implementation and train business users.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred.