ServiceNow Flow Designer/Automation Engineer

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Description:

Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)

• Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine-readable model that enables end to end visibility, enforced accountability, and scalable, automation driven operations.
  
  

Bachelor Degree: (Required, Preferred or Not Required)

• Preferred.
  
  

Role Responsibilities: (what they will be doing)

• The Flow Designer/Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.
  
  

Workflow Design & Automation Development

• Design, build, and maintain workflows using Flow Designer and related automation capabilities.
• Develop reusable flows, subflows, and actions for enterprise-scale use cases.
• Ensure workflows are modular, maintainable, and aligned to platform standards.
  
  

Process Automation & Translation

• Translate business and operational processes into automated workflows.
• Eliminate manual coordination by automating decision points and execution steps.
• Align workflows to service dependencies and operational realities.
  
  

Governance Automation & Policy Enforcement

• Embed governance rules and approval models into workflow logic.
• Prevent incomplete, non-compliant, or unauthorized actions.
• Enforce service ownership, lifecycle, and control requirements through automation.
  
  

Change & Incident Workflow Enablement

• Build workflows supporting change lifecycle, including validation, approvals, and execution gating.
• Enable incident routing, triage, and enrichment workflows.
• Use service context for accurate execution and routing decisions.
  
  

Automation Reliability & Error Handling

• Design workflows with error handling, retry, and fallback logic.
• Ensure automation is resilient and safe for production use.
• Define and document failure conditions and recovery approaches.
  
  

Automation Optimization & Continuous Improvement

• Monitor workflow performance and execution outcomes.
• Improve workflows to reduce cycle time and eliminate inefficiencies.
• Standardize automation patterns for reuse and consistency.
  
  

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

• Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
• Strong understanding of workflow orchestration and process automation principles.
• Experience translating business requirements into automated solutions.
• Proven ability to build scalable and reliable automation in enterprise environments.
  
  

PlNice to Have Skills/Prior Experiences: (Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)

• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with governance automation and policy-as-code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in regulated or complex enterprise environments.
  
  

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”