ServiceNow Developer / Engineer (CMDB Expertise)

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Job Title: ServiceNow Developer / Engineer (CMDB Expertise)

Location: Chandler, AZ (Hybrid)

Type: Full-time only (USC)

About The Role

We are seeking a ServiceNow Developer / Engineer with strong expertise in Configuration Management Database (CMDB) to join our growing ServiceNow practice.

In this role, you will design, configure, and enhance CMDB-related solutions that improve data accuracy, automate discovery, and strengthen ITSM, ITOM, and ITAM capabilities.

You ll collaborate with architects, analysts, and delivery teams to align ServiceNow solutions with business goals and best practices.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions with a focus on CMDB, Discovery, and Service Mapping.
• Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance visibility and operational efficiency.
• Configure CI classes, identification/reconciliation rules, and relationship models.
• Develop and maintain automation scripts using JavaScript, Glide APIs, Flow Designer, and Orchestration.
• Perform data analysis, reconciliation, and CMDB audits to ensure integrity.
• Collaborate with business and IT stakeholders to gather requirements and deliver scalable technical solutions.
• Troubleshoot and resolve issues related to CMDB data, integrations, and performance.
• Support platform upgrades, patching, and continuous improvement initiatives.
• Work within Agile delivery frameworks participating in sprints, demos, and retrospectives.
  
  

Required Skills & Experience

• 6 years of hands-on ServiceNow development or engineering experience.
• Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
• Expertise in JavaScript, Glide APIs, Flow Designer, and ServiceNow configuration.
• Experience with one or more ServiceNow modules: ITSM, ITOM, ITAM, or SAM.
• Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JDBC, etc.).
• Ability to create technical documentation, solution design specs, and diagrams.
  
  

Nice-to-Have (Preferred Skills)

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) ITOM/CMDB.
• Experience with Service Mapping and Event Management.
• Familiarity with data governance and asset lifecycle management best practices.
• Strong analytical and troubleshooting skills.