ServiceNow Business Analyst

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DataStaff, Inc. is seeking a ServiceNow Business Analyst for a long-term contract opportunity with one of our direct clients in Columbus, Ohio.

• This role is on-site
  
  

Job Description:

You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector.

This position focuses on translating complex organizational needs into effective ServiceNow solutions, ensuring alignment between business objectives and platform capabilities while contributing to continuous improvement initiatives.

Primary Responsibilities: Business Analysis & Requirements Gathering

• Lead stakeholder discussions, workshops, and interviews to identify challenges and define functional requirements across ServiceNow modules such as ITSM, ITOM, and HRSD.
  
  

Process Design & Documentation

• Develop and document current and future state workflows using standard modeling techniques, ensuring alignment with platform best practices and data models.
  
  

User Story Development

• Write detailed user stories with clear acceptance criteria in an Agile environment.
• Collaborate with product owners to refine and prioritize backlog items.
  
  

Stakeholder Engagement

• Act as a liaison between business and technical teams, providing updates, gathering feedback, and facilitating demonstrations of system functionality.
  
  

Testing & Validation

• Coordinate User Acceptance Testing (UAT), including test case creation, execution oversight, and defect tracking to ensure solutions meet requirements.
  
  

Adoption & Training Support

• Assist with change management efforts by developing training materials, user documentation, and communication plans to support adoption.
  
  

Compliance & Standards

• Ensure all solutions and documentation adhere to required security and regulatory standards within a controlled environment.
  
  

Required Qualifications:

• 5 years of experience in business analysis, including at least 3 years working with ServiceNow
• Strong experience with Agile/Scrum methodologies and tools such as Jira, Azure DevOps, or similar
• Ability to translate technical concepts into business-friendly language
• Experience working within public sector or regulated environments is preferred
• Ability to work onsite full-time in Columbus, Ohio
  
  

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ITIL v4 Foundation
• PMI-PBA or CBAP
  
  

This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.