What are the responsibilities and job description for the Service Desk Analyst position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, TriCom Technical Services, is seeking the following. Apply via Dice today!
Responsibilities:
Responsibilities:
- Serve as the initial contact for all IT support inquiries via phone, email, in-person, and chat.
- Troubleshoot and resolve issues related to hardware, software, and Office 365 applications.
- Document support activities and follow up to ensure successful resolution.
- Escalate complex issues to higher-level support teams as needed.
- Minimum of 2 years of Help Desk or Technical Support experience.
- Proficiency with Microsoft Office 365 and common desktop technologies.
- Strong problem-solving, communication, and customer service skills.
- Dependable and logical approach to troubleshooting and issue resolution.