What are the responsibilities and job description for the Service Delivery Manager – Infrastructure position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Wissen Infotech, is seeking the following. Apply via Dice today!
Looking for Service Delivery Manager - Infrastructure
Technical Skills
Required Skills & Experience
Looking for Service Delivery Manager - Infrastructure
Technical Skills
Required Skills & Experience
- Strong understanding of IT Infrastructure domains:
- Servers (Windows/Linux)
- Virtualization (VMware, Hyper-V)
- Cloud platforms (AWS, Azure, Google Cloud Platform)
- Networking (LAN/WAN, Firewalls, Load Balancers)
- Storage & Backup solutions
- End User Computing
- Familiarity with monitoring tools, ITSM platforms (ServiceNow preferred), and CMDB.
- ITIL-based service management (Incident, Problem, Change, Capacity, Availability).
- Experience in infrastructure service transitions and steady-state operations.
- Knowledge of ISO, SOC, or other compliance frameworks is a plus.
- Strong leadership and people management skills.
- Excellent communication, presentation, and stakeholder management abilities.
- Proven experience in handling escalations and crisis situations.
- Analytical mindset with strong problem-solving skills.