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JOB TITLE: Senior Implementation Specialist, Service Delivery Location: Buffalo, NY (ONSITE) Must have skills: PowerEdge Rack/Tower Experience RHEL and Ubuntu OS Experience working in a larger server environment Nice to have skills: PowerEdge XE server Must be detail-oriented and highly organized Support daily data center operations and activities Conduct proactive walkthroughs of the data center, monitoring for amber lights, hot doors, and other alerts; notify the customer as needed Escort dispatched field engineers when applicable Open and manage support tickets, ensuring timely tracking and updates Manage LOIS parts inventory (training will be provided onsite) Maintain accurate documentation of the environment, including serial numbers, rack elevations, runbooks, and related materials Coordinate with the customer on scheduled maintenance activities (e.g., power, cooling, containment walls) Perform BIOS lifecycle tasks, including user management and patching Collaborate with Dell support to schedule OSE break/fix activities Follow direction from the customer team to apply version updates as required
JOB TITLE: Senior Implementation Specialist, Service Delivery Location: Buffalo, NY (ONSITE) Must have skills: PowerEdge Rack/Tower Experience RHEL and Ubuntu OS Experience working in a larger server environment Nice to have skills: PowerEdge XE server Must be detail-oriented and highly organized Support daily data center operations and activities Conduct proactive walkthroughs of the data center, monitoring for amber lights, hot doors, and other alerts; notify the customer as needed Escort dispatched field engineers when applicable Open and manage support tickets, ensuring timely tracking and updates Manage LOIS parts inventory (training will be provided onsite) Maintain accurate documentation of the environment, including serial numbers, rack elevations, runbooks, and related materials Coordinate with the customer on scheduled maintenance activities (e.g., power, cooling, containment walls) Perform BIOS lifecycle tasks, including user management and patching Collaborate with Dell support to schedule OSE break/fix activities Follow direction from the customer team to apply version updates as required