Senior Learning Architect

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Learning Architect for a contract assignment with one of our premier SaaS clients in Lehi, UT. This is a hybrid role with 2-3 days per week in office.

In this role, you will partner closely with customers to design, guide, and optimize enablement programs that accelerate the firm's product adoption, implementation success, and measurable business outcomes. You will lead learning needs analysis, create role based learning strategies, and recommend targeted training plans that align with customer goals, digital maturity, and implementation milestones. By combining learning expertise with data driven insights, you will help customers realize full value from their training investment while strengthening long term relationships that support renewal and growth. Strong cross functional partnership is a key aspect of this role. You will work closely with Customer Success Managers, Consulting teams, Delivery Managers, and internal curriculum and delivery partners to ensure learning programs are coordinated, impactful, and aligned with the firm's broader customer success strategy.

Responsibilities:

• Serve as the primary learning advisor for PLS Plus Private customers, guiding learning strategies that drive product adoption, readiness, and successful use case execution.
• Ensure customers realize full value from their training investment by aligning learning plans to customer objectives, roles, workflows, and implementation timelines.
• Conduct learning needs analysis to assess customer goals, user personas, skill gaps, and digital maturity, informing prescriptive and role based training plans.
• Design and recommend tailored learning strategies leveraging the full PLS portfolio, including cohorts, instructor led training, on demand content, certifications, ACS sessions, Ultimate Success programs, and Experience League resources.
• Partner closely with Customer Success Managers, Consulting teams, and Delivery Managers to coordinate training programs, schedule private sessions, and ensure smooth execution.
• Monitor engagement, readiness, and learning outcomes, providing timely, data driven recommendations to mitigate risk, improve adoption, and strengthen customer satisfaction.
• Participate in customer meetings, checkpoints, and business reviews to communicate progress, highlight training impact, and identify next phase learning opportunities.
• Foster trusted relationships throughout the subscription lifecycle, driving customer confidence, engagement, and advocacy.
• Provide structured feedback and insights to curriculum, content, and delivery teams to inform continuous improvement and roadmap alignment.
  
  

Required Skills:

• Bachelor's degree or equivalent experience in business, education, learning, or an IT related field.
• 8 years of experience in customer facing learning, enablement, or business consulting roles within technology or SaaS environments.
• Strong customer service mindset with demonstrated ability to build and sustain trusted internal and external relationships.
• Experience advising customers on learning or enablement strategies that support product adoption, implementation, and measurable outcomes.
• Ability to understand customer business objectives, digital maturity, and success metrics, and map learning solutions to those goals.
• Experience collaborating cross functionally within a team based environment.
• Strong organizational skills with the ability to manage multiple customer programs and priorities simultaneously.
• Confidence presenting and facilitating discussions in customer calls, business reviews, and internal stakeholder meetings.
• Account management experience and/or exposure to learning, education, or technology sales is a plus.
• Willingness to travel occasionally for customer engagements as needed.
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.