What are the responsibilities and job description for the Senior IT Support position at Jobs via Dice?
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STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Senior IT Support
Kansas City, MO (Local/Onsite)
12 Months W2 contract role
Work Hours: M-F, 8am - 5pm (Other hours as required)
Primary Duties and Responsibilities:
IT Walk-up general technical support provided to users. This person must be able to quickly support our Executive team for all their general IT needs. The role requires a broad general understanding of endpoints, printing devices, smart phones, tablet devices and mobile data systems.
Requirements:
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Senior IT Support
Kansas City, MO (Local/Onsite)
12 Months W2 contract role
Work Hours: M-F, 8am - 5pm (Other hours as required)
Primary Duties and Responsibilities:
IT Walk-up general technical support provided to users. This person must be able to quickly support our Executive team for all their general IT needs. The role requires a broad general understanding of endpoints, printing devices, smart phones, tablet devices and mobile data systems.
Requirements:
- Must have 2 years experience supporting A/V and conference room equipment.
- Working knowledge of Windows 11, Microsoft Office and Office 365 is required.
- Candidate must be familiar with maintaining laptop and PC hardware in addition to laser printer technology.
- Experience with ITIL or similar frameworks for incident, problem, and change management.
- Must be able to clearly communicate technical issues to Executives and end users.
- Should be readily available to assist Executives either through Chat, Email, Phone, and in person.
- Should have a good understanding of prioritizing incidents and ticketing systems.
- Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.
- Working knowledge of desktop operating and networking systems.
- Communicates effectively with all levels of employees, both technical and non-technical.
- Works effectively in a team environment.
- Understanding of cybersecurity best practices and ability to ensure compliance with organizational policies.
- Strong problem-solving and critical-thinking skills to resolve complex technical issues quickly.
- Requires an associate degree in a computer science-related field and 2 years desktop operating and networking systems OR 4 years recent experience in desktop operating and networking systems.
- Beware of scams. S3 never asks for money during its onboarding process