What are the responsibilities and job description for the Senior AWS Engineer position at Jobs via Dice?
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As a Senior Engineer, you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geopgraphies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.
Primary Responsibilities
As a Senior Engineer, you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geopgraphies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.
Primary Responsibilities
- Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation
- Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies
- Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
- Develop and maintain applications using JavaScript, ReactJS, and Node.js
- Ensure seamless API integration with RESTful services and middleware components
- Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs)
- Utilize GitHub and GitHub Actions for version control and CI/CD automation
- Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
- Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools
- Bachelor s degree or equivalent in an IT-related field
- Minimum 5 years of software engineer experience
- Hands-on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
- Proficiency in JavaScript, ReactJS, and Node.js
- Strong understanding of VoIP, SIP, SIP Clusters, and SBCs
- Experience designing and building call flows and routing in contact center systems
- Expertise in prompt engineering, NLP, and ML frameworks
- Strong API integration skills (RESTful services, middleware)
- Excellent teamwork and communication skills
- Experience with Java
- Familiarity with IVR systems and IVR-to-bot migration
- Test automation experience
- Knowledge of Google Cloud Platform, Azure, and Splunk
- Experience with Salesforce or Pega
- Working knowledge of MongoDB Atlas