Salesforce Developer Mid/Senior Level (Tier 3 Production Support)

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Job Title: Salesforce Developer Mid/Senior Level (Tier 3 Production Support)

Location: Sacramento, CA (Hybrid/On-site Preferred)

Duration: June 2026 November 2026 (with possible extension)

Type: Contract

Work Authorization: Must be US-Based

Number of Positions: Approximately 15

Project Overview

A large-scale enterprise Salesforce modernization initiative is seeking experienced Salesforce Developers to support a Production Simulation (ProdSim) program in a production-like Salesforce environment containing converted business data.

The selected resources will support end-users during onboarding, perform issue triage and analysis, validate reported defects, and coordinate with implementation and support teams during the pre-go-live support phase.

Important:

This role does not involve direct remediation of core application code. Responsibilities will focus on issue analysis, validation, troubleshooting, documentation, and coordination with implementation teams for resolution.

Required Experience

• 5 years of Salesforce Development experience
• Strong experience in Salesforce Production Support / Tier 3 Support environments
• Experience supporting enterprise-scale Salesforce implementations
• Strong troubleshooting and analytical skills
• Ability to work in a hybrid/on-site model in the Sacramento, CA area preferred
  
  

Required Technical Skills

Salesforce Development

• Strong Apex development skills
• Bulkification
• Exception handling
• Unit testing & test coverage
• SOQL/SOSL optimization
• Governor limit troubleshooting
• Salesforce debug log analysis
• Understanding of Flows vs Apex interactions
• Experience tracing issues across:
• Apex Triggers
• Flows
• Validation Rules
• Workflow/Automation
  

Integration & Troubleshooting

• REST/SOAP API troubleshooting
• Postman experience
• Named Credentials
• Authentication and integration issue analysis
• Integration log review across Salesforce and external systems
  
  

Additional Desired Skills

• MuleSoft
• Copado
• Snowflake
• SmartyStreets
  
  

Key Responsibilities

Tier 3 Production Support

• Triage, research, and analyze Tier 3 incidents and escalations
• Determine whether reported issues are bugs, configuration issues, or process-related
• Create and document defect tickets for implementation/support vendors
• Coordinate with Tier 2 support teams and project stakeholders
• Participate in support workshops and virtual office hours
  
  

End-User Support & Onboarding

• Support onboarding activities for end-users in the ProdSim environment
• Assist with user orientation sessions
• Support access validation activities
  
  

Communication & Coordination

• Draft release notes, workarounds, and support communications
• Coordinate planned downtime and production activity notifications
• Support communication between project stakeholders and support vendors
  
  

Reporting & Analysis

• Analyze incident trends and recurring issues
• Provide recommendations for operational improvements
• Support reporting and performance analysis activities
  
  

Preferred Qualifications

• Experience with Salesforce Service Cloud and enterprise implementations
• Experience supporting highly integrated Salesforce ecosystems
• Experience with CI/CD and release management tools
• Experience in regulated or large public-sector environments preferred
  
  

Work Model

• Hybrid work arrangement available
• On-site presence in Sacramento, CA preferred
• Candidates must be physically located within the United States due to production data access requirements