SaaS Application Manager

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Lead the future of campus technology—own the SaaS strategy that powers an entire university.

Long Term contract

$85-90/hr

SaaS Applications, Integrations, ITSM Processes, IT Service Delivery

Overview

We’re seeking an experienced IT SaaS Applications Manager to lead the strategy, delivery, and support of enterprise SaaS platforms within a dynamic university environment. This role will oversee application performance, drive IT service excellence, and ensure systems align with organizational goals and industry best practices (ITIL).

Key Responsibilities

• Manage and optimize a portfolio of SaaS applications, including configuration, integrations, and ongoing enhancements
• Lead ITSM processes (Incident, Problem, Change, Request, Knowledge Management) and promote ITIL best practices
• Oversee service delivery, ensuring SLA/KPI targets are met and continuously improved
• Supervise and mentor a team of analysts and administrators
• Partner with cross-functional stakeholders to align technology solutions with business needs
• Deliver training and communication to end users and internal teams
• Track performance metrics, generate reports, and identify improvement opportunities
• Manage vendor relationships and evaluate new tools or system enhancements
• Ensure compliance with governance, security, and data privacy standards
  
  

Qualifications

Required:

• Bachelor’s degree
• 2 years of experience leading technical or product-focused teams
• Experience with SaaS applications and IT service delivery
• Strong communication, problem-solving, and customer service skills
• Proven ability to work with diverse teams and stakeholders