RPA Analyst

JOB TITLE: RPA Analyst

JOB LOCATION: Remote (preference to Northeast)

WAGE *: $38-40/hr.

JOB NUMBER: NGGJP00017346

6 Month Contract

JOB DESCRIPTION:

Robotic Process Automation Analyst

Schedule: Monday through Friday, 8:00 AM to 5:00 PM. There is potential for the schedule to shift to weekends or alternate days

Position Summary

The Robotic Process Automation (RPA) Analyst is responsible for monitoring RPA processes and workflows to ensure optimal performance and availability. This role supports automated operations by troubleshooting bot and workflow issues, resolving incidents, and working closely with developers to improve process reliability and efficiency.

Key Responsibilities

• Monitor RPA processes and workflows to ensure optimal performance and uptime
• Analyze and troubleshoot issues related to RPA bots and workflows
• Provide timely support and resolution for incidents and service requests related to RPA
• Collaborate with RPA developers to identify and implement improvements to existing automated processes
• Maintain documentation for RPA processes, including monitoring procedures, incident reports, and knowledge base articles
• Generate and analyze performance reports to identify trends and opportunities for improvement
• Provide customer support and feedback related to automated processes
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience with RPA tools such as UiPath, Automation Anywhere, Microsoft Power Automate, or Blue Prism
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Familiarity with incident management tools
  
  

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
  
  

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