What are the responsibilities and job description for the Registration Authority (RA) Technician position at Jobs via Dice?
Overview
Mano Lani is looking for RA Technicians to support the PKI Enterprise Help Desk - the only PKI Enterprise help desk in the USMC - providing professional, courteous certificate lifecycle support to customers located throughout the world, including tactical and deployed environments. This is a fast-paced, mission-critical role requiring deep knowledge of DoD/NSS PKI registration authority processes and strong customer service skills.
Key Responsibilities
Perform certificate issuance, revocation, and key recovery operations for DoD/NSS NIPRNet and SIPRNet PKI customers
Provide Level I PKI Help Desk support; route complex issues to Network Operations as required per the incident handling matrix
Execute PIN resets for CAC and SIPRNet tokens; support Purebred and mobile device PKI certificate enrollment and troubleshooting
Manage production and issuance of USMC Alternate Tokens via NEATs and DoD/NSS SIPRNet tokens via the Token Management System
Execute certificate revocation within required timeframes; perform certificate disposition for USMC casualties
Maintain daily physical and electronic records of all RA certificate activities as required by the DoD RA/LRA CPS and NSS RPS
Submit and update Remedy tickets per established service level metrics; maintain SharePoint lists and databases for token and certificate lifecycle tracking
Support creation and removal of LRAs; assist with LRA and Trusted Agent PKI training and outreach activities
Assist Program of Record application owners with integration of Marine Corps PKI enabling technologies
Perform operational testing of new token types, certificate types, and Token Management System updates
Resolve customer PKI issues promptly to minimize downtime; coordinate with MCCOG sections, external USMC organizations, and other DoD agencies as needed
Requirements
Required Qualifications
Bachelor's degree in Information Technology, Cybersecurity, or Computer Science
CompTIA Security CE or equivalent DoD 8570/8140 IAM Level II baseline certification
DoD/NSS PKI Registration Authority Certification required
DoD/NSS Key Recovery Agent Certification required
Experience with or knowledge of DoD/NSS PKI RA/LRA Auditor processes
Experience with enterprise PKI help desk operations in a DoD environment
Preferred Qualifications
Experience with NEATs, TMS, and Purebred mobile credential systems
Familiarity with Remedy/E-ITSM ticketing and MCCOG SharePoint environments
Experience supporting simultaneous NIPR and SIPR certificate operations
Security:
Requires the applicant to possess and maintain an active security clearance for the position. Eligibility requirements include ship.
Physical Requirements:
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25 lbs.
Please note: Mano Lani LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
Mano Lani LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $55,000.00 - USD $72,000.00 /Yr.
Posted Salary Range
USD $55,000.00 - USD $72,000.00 /Yr.
Mano Lani is looking for RA Technicians to support the PKI Enterprise Help Desk - the only PKI Enterprise help desk in the USMC - providing professional, courteous certificate lifecycle support to customers located throughout the world, including tactical and deployed environments. This is a fast-paced, mission-critical role requiring deep knowledge of DoD/NSS PKI registration authority processes and strong customer service skills.
Key Responsibilities
Perform certificate issuance, revocation, and key recovery operations for DoD/NSS NIPRNet and SIPRNet PKI customers
Provide Level I PKI Help Desk support; route complex issues to Network Operations as required per the incident handling matrix
Execute PIN resets for CAC and SIPRNet tokens; support Purebred and mobile device PKI certificate enrollment and troubleshooting
Manage production and issuance of USMC Alternate Tokens via NEATs and DoD/NSS SIPRNet tokens via the Token Management System
Execute certificate revocation within required timeframes; perform certificate disposition for USMC casualties
Maintain daily physical and electronic records of all RA certificate activities as required by the DoD RA/LRA CPS and NSS RPS
Submit and update Remedy tickets per established service level metrics; maintain SharePoint lists and databases for token and certificate lifecycle tracking
Support creation and removal of LRAs; assist with LRA and Trusted Agent PKI training and outreach activities
Assist Program of Record application owners with integration of Marine Corps PKI enabling technologies
Perform operational testing of new token types, certificate types, and Token Management System updates
Resolve customer PKI issues promptly to minimize downtime; coordinate with MCCOG sections, external USMC organizations, and other DoD agencies as needed
Requirements
Required Qualifications
Bachelor's degree in Information Technology, Cybersecurity, or Computer Science
CompTIA Security CE or equivalent DoD 8570/8140 IAM Level II baseline certification
DoD/NSS PKI Registration Authority Certification required
DoD/NSS Key Recovery Agent Certification required
Experience with or knowledge of DoD/NSS PKI RA/LRA Auditor processes
Experience with enterprise PKI help desk operations in a DoD environment
Preferred Qualifications
Experience with NEATs, TMS, and Purebred mobile credential systems
Familiarity with Remedy/E-ITSM ticketing and MCCOG SharePoint environments
Experience supporting simultaneous NIPR and SIPR certificate operations
Security:
Requires the applicant to possess and maintain an active security clearance for the position. Eligibility requirements include ship.
Physical Requirements:
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25 lbs.
Please note: Mano Lani LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
Mano Lani LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $55,000.00 - USD $72,000.00 /Yr.
Posted Salary Range
USD $55,000.00 - USD $72,000.00 /Yr.
Salary : $55,000 - $72,000