Quality Control

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Job Title: UBOS – QC Analyst with SAP BRIM
Location
Mostly Remote (Hybrid)

• Candidates must live within 1.5 hours of Middletown, PA
• Onsite work required 1 week per month and during key project phases

Engagement Type

• Contract (W2 / C2C)

Duration
Long-term engagement (UBOS program lifecycle)

Position Overview
Client is seeking an experienced
Quality Control (QC) Analyst with SAP BRIM expertise
to support the
UBOS (Unified Back Office System)
initiative. This role focuses on enterprise-level QA activities across SAP BRIM, Dynamics CE, financial systems, and tolling applications. The QC Analyst will lead test planning, execution, defect management, and quality governance across SIT, UAT, Go-Live, and Hypercare phases.

Key Responsibilities
SDLC & Quality Governance

• Follow PTC SDLC processes to ensure high-quality and timely delivery
• Participate in design reviews and translate business/technical requirements into test assets
• Develop test strategies, test plans, test cases, and scripts
• Map test cases to requirements using Azure DevOps (ADO)

Test Planning & Execution

• Lead and execute testing across:

• SAP BRIM modules:

• Convergent Mediation

• Convergent Charging
• Convergent Invoicing
• FI-CA

• Subscription Billing

• Functional, Integration, Regression, and End-to-End testing

• Data migration and financial reconciliation validation
• API, interface, and middleware testing (SAP PO/CPI, CRM connectors, ADO pipelines)
• IVR, backend, UAT, and tolling field devices (tag scanners, card readers)
• Validate billing cycles, pricing configurations, payment flows, and revenue accounting

Defect Management & Reporting

• Track and manage defects, conduct root-cause analysis
• Assess defect risk and provide release readiness recommendations
• Maintain QA metrics, dashboards, and reports in Azure DevOps

Collaboration & Continuous Improvement

• Work closely with QA Leads, Scrum Leads, business stakeholders, vendors, and technical teams
• Promote QA best practices and continuous process improvement
• Review and enhance user stories, test cases, and defect documentation
• Participate in deployment readiness and production cutover activities

General Responsibilities

• Support SIT, UAT, PI cycles, Showbacks, Go-Live, and Hypercare
• Maintain complete documentation including test plans, scripts, diagrams, impact analysis, and lessons learned
• Work independently and collaboratively across teams
• Adhere to all PTC standards, policies, and procedures
• Utilize approved software and technology tools effectively

Required Skills & Experience
Skill

Requirement

Quality Assurance Experience

8 years
enterprise application testing

SAP BRIM Testing

2 years
(Billing, Invoicing, FI-CA, Payments)

Dynamics CE Testing

2 years
Testing Types

End-to-End, Integration, Regression, Data Migration

Technical Testing

API testing, SQL, backend validation, ETL/interface testing

Application Domains

CSR apps, web apps, ERP, banking/financial, tolling systems

Tools

Azure DevOps (test & requirements management), MS Office 365

Communication

Strong written and verbal skills

Preferred / Nice-to-Have Skills

• Experience with tolling or transportation industry systems
• Enterprise CRM/ERP transformation project experience
• Knowledge of ITIL / ITSM practices
• Financial reconciliation and BRIM revenue process validation
• QA, SAP, or ITIL certifications

Education

• Bachelor's degree in Business Management, Information Systems, or related field
• Equivalent professional experience may be accepted

Onsite & Travel Requirements

• Onsite required for:
• Solution Confirmation
• PI cycles
• SIT & UAT
• Showbacks
• Go-Live & Hypercare
• Orientation and equipment pickup must be onsite (no shipping)
• No travel reimbursement for candidates within 3 hours of Middletown, PA
• Emergency onsite availability within 3 hours required

Compliance & Onboarding Requirements

• Criminal background checks (PA ePATCH National)
• NDA and Acceptable Use Policy agreements
• Professional photo and onboarding documentation
• Camera usage required during meetings
• Equipment must be returned within 2 weeks of offboarding