Program Manager QA Automation (Duck Creek Commercial Insurance)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Intake IT Solutions, is seeking the following. Apply via Dice today!

Job Title: Program Manager QA Automation (Duck Creek Commercial Insurance)

Location: Cleveland, OH(Hybrid-3days)

Duration: Long Term

Job Summary

We are seeking an experienced Program Manager QA Automation with strong expertise in Duck Creek Policy & Billing and the commercial property & casualty insurance domain.

The ideal candidate will lead end-to-end QA strategy and execution, with a strong focus on API automation, quality engineering, and program governance for large-scale insurance implementations.

Key Responsibilities

Program Management & Delivery

Lead end-to-end QA program delivery for Duck Creek Policy and Billing implementations

Manage multiple workstreams across Policy, Billing, and integrations

Define and track program milestones, risks, dependencies, and deliverables

Drive stakeholder communication across business, IT, and vendor teams

Ensure alignment with release timelines and production readiness

QA Strategy & Automation Leadership

Define and implement API-first automation strategy for Duck Creek applications

Establish scalable automation frameworks for Policy and Billing APIs

Drive adoption of BDD/TDD approaches for test automation

Oversee automation coverage across:

• Policy lifecycle (Submission Quote Bind Issue)
• Billing lifecycle (Account Invoice Payment Reconciliation)
  
  

Ensure integration testing across external systems and third-party APIs

Duck Creek & Insurance Domain Expertise

Provide domain leadership across commercial lines:

• General Liability
• Commercial Property
• Business Owners Policy (BOP)
• Workers Compensation
• Commercial Auto, etc.
  
  

Understand and validate:

• Underwriting rules
• Rating logic
• Policy transactions (endorsements, renewals, cancellations)
  
  

Leverage Duck Creek APIs (Policy, Billing, rating, and Underwriting) for testing strategy

Quality Governance & Continuous Improvement

Establish quality metrics, dashboards, and KPIs

Analyze defects, production issues, and release slippages

Drive root cause analysis (RCA) and continuous improvement initiatives

Ensure compliance with regulatory and business requirements

Stakeholder & Team Management

Lead and mentor QA, automation, and offshore teams

Collaborate with product owners, developers, and business SMEs

Coordinate with onshore/offshore teams for seamless delivery

Support client interactions, including status reporting and governance calls

Required Skills & Qualifications

Must-Have

Strong Program Management experience in large-scale IT programs

Deep expertise in the insurance domain (P&C)

Hands-on experience with Duck Creek Policy & Billing

Strong exposure to test automation (API UI)

Experience with tools such as:

• REST API testing tools (Postman, REST Assured, Karate, etc.)
• Playwright frameworks
  
  

Strong understanding of:

• Policy lifecycle
• Billing lifecycle
• Integration testing
  
  

Good-to-Have

Experience in commercial insurance products for small businesses

Experience in DevOps/CI-CD pipelines

Exposure to performance and security testing

Key Competencies

Strong leadership and stakeholder management

Excellent communication and presentation skills

Analytical thinking and problem-solving

Ability to drive automation-led transformation

Experience managing distributed/global teams

Education

Bachelor s degree in Engineering / Technology / Computer Science

Experience

12 years in QA / Testing / Program Management

5 years in insurance domain (preferably Duck Creek)

Proven experience managing large QA transformation programs