What are the responsibilities and job description for the Production Support Level 2 position at Jobs via Dice?
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Location: South Jordan, UT
Hybrid: Hybrid
Duration: Contract to Hire
Interview Process:
Industry Background: Plus
Years of experience: 2 - 5 years exp
Shifts:
Must haves:
Good hands on Linux experience and SQL
Knowledge for Python (more from a reading code perspective opposed from scripting)
This is a pipeline requisition to be used for all open consultant positions for Reliability & Production Engineering (RPE) in Utah. Please submit candidates who satisfy requirements for either Production Support or System Reliability Engineering (SRE) roles.
See below for detailed job descriptions:
1- PRODUCTION SUPPORT ANALYST
As Production Support Analyst, your responsibilities will include, but not be limited to: - Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities.- Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions.- Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes. - Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.- Identifying and driving opportunities to improve platform supportability through automation.- Advocating for reliability priorities in application design reviews and operational readiness exercises for new and existing services.- Participating in weekend and off hours on-call rotation.- Collaborating and striving to understand business users? needs and problems.
Qualifications – External
What skills and experience do I need? You should apply if you have at least a Bachelors degree in Computer Science or other technical discipline(s), plus hands-on experience with any combination of the following: - 3-5 years practical experience in production systems support or application development.- Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential.- Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients- Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes- Knowledge of ITIL Principles. ITIL certification is a plus.- Knowledge of Unix/Linux operating system level concepts such as processes, memory allocation, and networking, with an understanding of how applications are affected by these, and ability to debug and troubleshoot accordingly.- Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby. Higher-level compiled languages such as C , C#, JAVA, Scala, and Go are a big plus.- Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, GreenPlum, Postgres, KDB).- Autosys scheduling and batch processing concepts- Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc.- Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, AppDynamics, etc.- Awareness of, and ability to reason through modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.
Location: South Jordan, UT
Hybrid: Hybrid
Duration: Contract to Hire
Interview Process:
- 1st: Zoom
- 2nd: Onsite
Industry Background: Plus
Years of experience: 2 - 5 years exp
Shifts:
- Morning: 8am - 5:00pm
- Evening: 12:30 - 8:am
- Weekend: OnCall (Remote)
- Linux and Unix Hands on Experience!
- Needs to be comfortable troubleshooting at OS Level
- Production Support Exp
- Incident Handling, Debugging live systems and on-call experience
- Scripting/Automation experience within Python
- Not a Software Engineer but most be able to automate repetitive tasks
- Comm skills MUST BE THERE!
- Will be working hands on with Dev Teams and the business
- Service now Experience from a ticketing perspective
- Knowledge of ITIL Principles
- Good understanding of Java, GO, C , Scala etc
- Grafana and snowflake
- Any Cloud Exp
- Agentic AI background or knowledge
Must haves:
Good hands on Linux experience and SQL
Knowledge for Python (more from a reading code perspective opposed from scripting)
This is a pipeline requisition to be used for all open consultant positions for Reliability & Production Engineering (RPE) in Utah. Please submit candidates who satisfy requirements for either Production Support or System Reliability Engineering (SRE) roles.
See below for detailed job descriptions:
1- PRODUCTION SUPPORT ANALYST
As Production Support Analyst, your responsibilities will include, but not be limited to: - Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities.- Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions.- Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes. - Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.- Identifying and driving opportunities to improve platform supportability through automation.- Advocating for reliability priorities in application design reviews and operational readiness exercises for new and existing services.- Participating in weekend and off hours on-call rotation.- Collaborating and striving to understand business users? needs and problems.
Qualifications – External
What skills and experience do I need? You should apply if you have at least a Bachelors degree in Computer Science or other technical discipline(s), plus hands-on experience with any combination of the following: - 3-5 years practical experience in production systems support or application development.- Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential.- Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients- Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes- Knowledge of ITIL Principles. ITIL certification is a plus.- Knowledge of Unix/Linux operating system level concepts such as processes, memory allocation, and networking, with an understanding of how applications are affected by these, and ability to debug and troubleshoot accordingly.- Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby. Higher-level compiled languages such as C , C#, JAVA, Scala, and Go are a big plus.- Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, GreenPlum, Postgres, KDB).- Autosys scheduling and batch processing concepts- Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc.- Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, AppDynamics, etc.- Awareness of, and ability to reason through modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.