Production Support Engineer (Java & .Net)

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Role: Production Support Engineer (Java 80% & .Net 20%)

Location: Sioux Falls, SD (Hybrid : 3 days onsite in a week)

Type: Fulltime

Job description:

• Lead production support for critical enterprise applications, ensuring high availability, stability, and SLA adherence.
• Provide L2/L3 support, including incident triage, root cause analysis (RCA), and permanent fixes for Java and .NET/Classic ASP applications.
• Hands-on experience with Java 17 , Spring Boot, and microservices-based architectures in production environments.
• Working knowledge of Classic ASP, VBScript, ASP.NET, and .NET Framework for troubleshooting and minor enhancements.
• Manage and support IIS servers including application deployment, configuration, SSL management, and performance tuning.
• Monitor applications proactively and implement logging, alerting, and observability practices (e.g., AppDynamics, Splunk, etc.).
• Perform defect fixes, minor enhancements, and code deployments in a controlled release environment.
• Drive problem management, including trend analysis and continuous service improvements.
• Work with Dev/Infra teams to ensure CI/CD pipeline stability and smooth deployments.
• Optimize SQL Server performance, including query tuning and database troubleshooting.
• Ensure application security compliance, leveraging Spring Security and enterprise standards.
• Support cloud-hosted and hybrid environments (Azure preferred).
• Provide technical leadership, mentor team members, and drive best practices in support processes.
• Collaborate with business stakeholders for issue prioritization and communication during incidents.
• Experience in Life Insurance domain (policy admin systems, workflows) is highly preferred.
  
  

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law