Production Support Analyst

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Launch Your Career with Cook Systems

Since 1990, —a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our page, and discover why Cook Systems is where meaningful careers take off!

Summary: Manage and control the processing of programs and peripheral equipment on mainframe and distributed computer systems to ensure optimal service and system availability. Responsible for establishing production runs and ensuring job control language, run documentation, and data files are in place. Assist in job setup, problem identification, escalation, and resolution, while communicating the status of operations to address service disruptions promptly.

Responsibilities:

• Manage and oversee the processing of programs and equipment on mainframe and distributed computer systems.
• Establish production runs, ensuring all necessary job control language and documentation are available.
• Assist in the setup of jobs and perform problem identification, escalation, and resolution.
• Communicate the status of operations to facilitate quick responses to service disruptions.
• Provide production support across multiple platforms and work on various projects as a team member.
• Lead projects of moderate complexity and provide guidance to junior technical staff.
  
  

Required Skills:

• Bachelor''s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in production and operations support.
• Experience providing production support on multiple platforms.
• Strong problem identification, escalation, and resolution skills.
• Ability to work on multiple projects and potentially lead projects of moderate complexity.
• Effective communication skills for reporting operational status and disruptions.
  
  

Why Work with Us

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
  
  

At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.

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