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Role: Problem Management Analyst
Location: Austin, TX
Hybrid (3 days a week)
Job Description:
Role Descriptions:
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation—validating, categorizing, and identifying patterns across incident and PIR data—to ensure prevention initiatives are driven with speed, accuracy, and impact.
Role: Problem Management Analyst
Location: Austin, TX
Hybrid (3 days a week)
Job Description:
Role Descriptions:
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation—validating, categorizing, and identifying patterns across incident and PIR data—to ensure prevention initiatives are driven with speed, accuracy, and impact.
- Strong analytical mindset with experience in incident/problem management environments
- Reporting & Narrative Development: Proficient in Tableau dashboard creation.
- Corrective Action Management
- Cross-Functional Coordination
- Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
- Proficiency in data analysis, reporting, and visualization tools
- Ability to work with large datasets and identify meaningful patterns
- Excellent communication and stakeholder management skills
- Strong ownership and execution capability
- Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
- Identify gaps in categorization and surface misclassified records
- Propose improvements to taxonomy and data structuring
- Ensure data integrity to enable reliable trend analysis and decision-making
- Maintain real-time awareness of incident activity and emerging risks
- Identify recurring themes, tooling gaps, and process bottlenecks
- Build and maintain a backlog of preventive improvement opportunities
- Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead