What are the responsibilities and job description for the POS Service & Support Analyst position at Jobs via Dice?
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Service and Support Analyst – Dining Services & Retail Systems
Location: South Florida(Miami) (Must be in person residing in the area). Candidate will need to visit the hospital sites to fix the issues when in need.
Strongly Preferred
Service and Support Analyst – Dining Services & Retail Systems
Location: South Florida(Miami) (Must be in person residing in the area). Candidate will need to visit the hospital sites to fix the issues when in need.
Strongly Preferred
- The person must be able to walk into a hospital, fix a POS station correctly the first time, fully test it, document it, and leave without anyone needing to babysit them.
- Experience with Oracle/Micros POS or retail POS systems.
- Experience in healthcare or multi-site enterprise retail environments.
- Comfortable supporting seasonal setups, pop-up sales, kiosks, or new tech rollouts.
- Configure and troubleshoot POS workstations onsite
- Understand full register setup (CPU, monitor, scale, scanner, cash drawer, printer, card reader, badge reader).
- Trace and correctly reconnect cables (serial/COM/peripherals).
- Replace or swap hardware cleanly without creating new issues.
- Diagnose issues independently
- Identify root cause (hardware vs configuration vs transaction issue).
- Avoid unnecessary disassembly.
- Think logically through troubleshooting steps without needing a script.
- Validate fixes end-to-end
- After any change, test:
- Sale transactions
- Credit card processing
- Badge/employee charges
- Peripheral functionality (drawer, scale, printer, etc.)
- Leave the site only when fully verified.
- Execute inventory and documentation accurately
- Capture device models and serial numbers across locations.
- Maintain clean spreadsheets/matrices.
- Meet deadlines without hand-holding.
- Handle real-world operational pressure
- Respond during peak times (open, close, lunch rush).
- Work in a 24/7 healthcare environment where downtime matters.
- Be comfortable being the only tech onsite.
- Communicate clearly and proactively
- Explain what’s happening and what was done.
- Escalate early when stuck.
- Work effectively with an offsite support partner.
- Be physically local and deployable
- Miami-based.
- Able to travel across hospital locations quickly.