What are the responsibilities and job description for the PLM Applications Support Lead position at Jobs via Dice?
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Must Have Technical/Functional Skills
Must Have Technical/Functional Skills
- Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
- Stakeholder management, share regular updates and assist in preparing operational reports
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Good experience as a PDMLink and Windchill developer
- Good Experience on any PDMLink and Windchill Admin and support related activities.
- Strong experience in database technologies of SQL, Oracle.
- Interaction with SME’s on functional issues
- Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
- Tracks and report progress to stakeholders
- Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
- Working with Manufacturing Customer will be an added advantage
- Day to day incident monitoring and resolution (Service Now preferred)
- Interaction with client (IT & Business users) on functional issues
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and always assuring Quality of delivery
- Interaction with SME’s on functional issues
- Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
- Tracks and report progress to stakeholders
- Development of functionalities as per requirement provided y customer
- Flexible
- Excellent communication skills
- Continuous learning attitude
- Team worker
- Meticulous