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L3 DBA for CB Production Backend support
Location: Cary, NC
Job Type: full time, Hybrid
You are an expert in the Oracle database environment, supporting multiple versions (Oracle 19 Exadata) and installation types. You have excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved. You should be comfortable using your knowledge and experience to drive remediation and to ask the uncomfortable questions to get the right outcome. You are comfortable working within large groups, curious to raise questions when clarity is needed and able to ask for help where required. All underpinned by a desire to offer a first-class service in your area of technical expertise to restore application stability for our business.
Your key responsibilities:
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation And Benefits
A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
L3 DBA for CB Production Backend support
Location: Cary, NC
Job Type: full time, Hybrid
You are an expert in the Oracle database environment, supporting multiple versions (Oracle 19 Exadata) and installation types. You have excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved. You should be comfortable using your knowledge and experience to drive remediation and to ask the uncomfortable questions to get the right outcome. You are comfortable working within large groups, curious to raise questions when clarity is needed and able to ask for help where required. All underpinned by a desire to offer a first-class service in your area of technical expertise to restore application stability for our business.
Your key responsibilities:
- Represent and Lead Database engagement on technical bridges for major incidents for CB impacted applications
- Manage a book of work for support requests and escalations
- Troubleshoot and investigate unbounded requests, utilizing your expertise to gain clarity and conclusion
- Be a point of reference for non-technical teams on the topic of Database usage, sharing your knowledge so that others within the team and beyond gain better understanding of the technology
- Working across technical teams (Unix, Storage, Networks etc) to ensure resolution is achieved.
- Working and leading projects improving database hygiene, proactive database improvements and migrations
- Oracle Database Administrator certified 11G, 12C, 19
- Additional database knowledge in MongoDB, MSSQL Server, Big Query, SQL Server for Cloud
- Minimum of 2 years at Level 3 support
- Excellent communication skills both verbal and written
- Ability to work in a team environment where solutions may come from multiple areas
- Curious approach to problem solving with a desire for quality and avoiding repeat incidents.
- Ability to lead Incident and problem calls from a database perspective. Not afraid to speak opinions amongst senior stakeholders
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation And Benefits
A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.