NOC / Network Operations Center / Service Management Analyst

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Hi

Please review the below JD and share your updated resume if you are Interested

Role: NOC / Service Management Analyst

Location: Richardson, TX - Onsite

The NOC Analyst monitors network and system health, manages incidents, and ensures timely communication during outages. Acts as a bridge between monitoring teams and technical support to maintain service continuity.

Qualifications:

• 0 2 years in NOC / IT support / operations (entry-level OK)
• Basic networking knowledge (TCP/IP, DNS, VPN, etc.)
• Familiarity with ITIL and incident management
• Experience with monitoring tools (Datadog, SolarWinds, Nagios)
• Knowledge of ServiceNow ticketing system
• Strong communication and multitasking skills
  
  

Preferred:

• Experience in enterprise/NOC environments
• Datadog & ServiceNow hands-on experience
• ITIL certification (v3/v4)
• Basic scripting (PowerShell, Python, Bash)
• CompTIA Network / Security
  
  

Key Responsibilities:

• Monitor network/system performance and detect issues proactively
• Triage, escalate, and manage incidents based on severity
• Act as Incident Manager during major outages and bridge calls
• Document incidents in ServiceNow and maintain KB articles
• Coordinate cross-functional teams for faster resolution
• Ensure SLA adherence and provide timely status updates
• Support alert tuning, monitoring onboarding, and reporting
• Participate in 24x7 shift and on-call rotation
  
  

Best Regards,

John Joseph M

Lead Technical Recruiter