What are the responsibilities and job description for the NICE CXone Development Lead / Technical Lead position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, New York Technology Partners, is seeking the following. Apply via Dice today!
Role : NICE CXone Development Lead / Technical Lead
Duration : Long Term Contact
Location : Cincinnati OH Hybrid
Role Summary
We are seeking an experienced NICE CXone Development Lead who can provide handson technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AIenabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations.
Key Responsibilities
Own technical architecture, detailed design, and development on the NICE CXone platform
Act as handson SME and technical lead, contributing directly to configuration, scripting, and solution build
Design and deliver endtoend CXone solutions including:
IVR / Studio call flows
Omnichannel workflows
CRMembedded agent experiences
Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
Work closely with business, architects, and delivery teams to understand requirements and design targetstate solutions
Lead integration design and implementation, including CRM screen pops and RESTbased integrations
Conduct code/configuration reviews to ensure quality, maintainability, and security
Coach and mentor developers; provide technical guidance across the team
Contribute to architecture plans, estimates, and delivery timelines
Support change and release initiatives related to CXone platform enhancements
MustHave Skills & Experience
8 years of experience in CCaaS platforms, with strong focus on NICE CXone
5 years of handson experience with:
NICE IVR / Studio scripting
WFM / WEM
Reports and dashboards
JavaScript / scripting within CXone
Experience with CRMembedded CXone agent, screen pop, and customer journey integration
2 years of handson experience with REST/APIbased CRM integrations
Strong understanding of AI/ML capabilities within NICE CXone and AIled CX use cases
NICE Advanced Certifications (preferred)
Strong knowledge of Agile delivery, Jira, and Scrum
Excellent communication, documentation, and presentation skills
Nice to Have
Experience with NICE Quality Management (QM)
Exposure to large enterprise or multiregion CXone deployments
Experience working in highavailability, regulated environments
Role : NICE CXone Development Lead / Technical Lead
Duration : Long Term Contact
Location : Cincinnati OH Hybrid
Role Summary
We are seeking an experienced NICE CXone Development Lead who can provide handson technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AIenabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations.
Key Responsibilities
Own technical architecture, detailed design, and development on the NICE CXone platform
Act as handson SME and technical lead, contributing directly to configuration, scripting, and solution build
Design and deliver endtoend CXone solutions including:
IVR / Studio call flows
Omnichannel workflows
CRMembedded agent experiences
Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
Work closely with business, architects, and delivery teams to understand requirements and design targetstate solutions
Lead integration design and implementation, including CRM screen pops and RESTbased integrations
Conduct code/configuration reviews to ensure quality, maintainability, and security
Coach and mentor developers; provide technical guidance across the team
Contribute to architecture plans, estimates, and delivery timelines
Support change and release initiatives related to CXone platform enhancements
MustHave Skills & Experience
8 years of experience in CCaaS platforms, with strong focus on NICE CXone
5 years of handson experience with:
NICE IVR / Studio scripting
WFM / WEM
Reports and dashboards
JavaScript / scripting within CXone
Experience with CRMembedded CXone agent, screen pop, and customer journey integration
2 years of handson experience with REST/APIbased CRM integrations
Strong understanding of AI/ML capabilities within NICE CXone and AIled CX use cases
NICE Advanced Certifications (preferred)
Strong knowledge of Agile delivery, Jira, and Scrum
Excellent communication, documentation, and presentation skills
Nice to Have
Experience with NICE Quality Management (QM)
Exposure to large enterprise or multiregion CXone deployments
Experience working in highavailability, regulated environments