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Description
We are seeking a motivated and resourceful Technical Support Engineer to join a growing engineering team supporting enterprise networking, cloud, storage, and media technology environments. This position is ideal for someone who enjoys troubleshooting complex technical issues, learning new technologies, and working collaboratively in a fast-paced environment.
The successful candidate will be a strong team player with excellent problem-solving skills, a methodical troubleshooting approach, and a desire to expand their technical expertise across multiple disciplines.
Key Responsibilities
Requirements
Required Qualifications
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are seeking a motivated and resourceful Technical Support Engineer to join a growing engineering team supporting enterprise networking, cloud, storage, and media technology environments. This position is ideal for someone who enjoys troubleshooting complex technical issues, learning new technologies, and working collaboratively in a fast-paced environment.
The successful candidate will be a strong team player with excellent problem-solving skills, a methodical troubleshooting approach, and a desire to expand their technical expertise across multiple disciplines.
Key Responsibilities
- Provide technical support for enterprise networking and infrastructure environments
- Troubleshoot network connectivity issues using a structured and logical methodology
- Configure and support enterprise-grade networking equipment, including switches, routers, and firewalls
- Monitor, diagnose, and resolve system and network incidents
- Manage support tickets and escalate issues when appropriate
- Participate in an on-call support rotation for critical infrastructure incidents
- Assist with cloud, virtualization, storage, and containerized environments
- Support file transfer and video streaming technologies
- Collaborate with engineering teams on infrastructure improvements and operational initiatives
- Contribute to automation and scripting efforts to improve efficiency
Requirements
Required Qualifications
- Strong Linux/Unix administration skills
- Comfortable working extensively from the command line (CLI)
- Solid understanding of networking fundamentals and the OSI model
- Experience troubleshooting TCP/IP network environments
- Knowledge of:
- VLANs
- DHCP
- NAT
- DNS
- TCP/IP
- IPv4
- Familiarity with routing protocols, including:
- BGP
- MPLS
- OSPF
- IS-IS
- Experience with enterprise networking equipment such as routers, switches, and firewalls
- Understanding of ticket management and escalation processes
- Strong communication and documentation skills
- Scripting and automation experience
- Knowledge of data storage technologies
- Experience with video streaming platforms and workflows
- Familiarity with file transfer technologies such as Aspera
- Experience working within AWS environments
- Exposure to virtualization and containerization technologies
- Interest in continuing technical education and certification programs
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.