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Position: Microsoft Teams Voice engineer
Location: Quincy, MA (2 Days onsite in a week)
Type/Duration: Contract (6-12 months)
Key Responsibilities:
Position: Microsoft Teams Voice engineer
Location: Quincy, MA (2 Days onsite in a week)
Type/Duration: Contract (6-12 months)
Key Responsibilities:
- Primary Administration role for all aspects Microsoft TEAMS Voice Architecture, and voice service administration,
- Delivers system/user installations, maintenances, MACD,
- Administration and Maintenance of DID and Toll-Free Number management
- Responsible for maintaining and improving Vendor / Telecom Carrier relationship
- Conducts bi-annual testing and validation of e.911 Services and compliance.
- Knowledge of various Voicemail Platform administration and integration.
- Maintain telecom standards, collaborate with the C&A portfolio team for IVR development, Call flow design and integration.
- Defines, documents, and puts into effect telecom system configuration standards
- Present/collaborate complex topics to all levels of staff
- Define and deliver continuous improvement initiatives for Telecom Voice Services Business Units.
- Demonstrates collaborative leadership and be the advocate for the network and voice team
- Strong knowledge and experience with Telecom technologies including MSFT UC TEAMS VOICE, IP Telephony, PBX. Call Reporting, Client
- Strong knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code.
- Strong understanding of e.911 Services and configuration within UC systems, Compliance Laws.
- Strong Knowledge of Microsoft Teams admin console, feature, licensing enablement and administration.
- Deep knowledge in call routing methodology such as Skills, Proficiency, Hunt Groups, calling search space, CDR, call tracing, dial plan, auto attendant.
- Demonstrates broad knowledge across multiple voice technologies domains, UC, CC, POTS, SIP, Client,
- Strong knowledge of telecom carrier services, SIP trunking, Number Porting. MACD
- Strong knowledge of PSTN connectivity, Number Administration-Porting, Assignment, Policies
- Knowledge of cloud Voice system architecture and interoperability
- Knowledge on IP network fundamentals and troubleshooting
- Knowledge in Contact Center technology related to CCaaS environments, SIP integration.