What are the responsibilities and job description for the Microsoft Teams Collaboration Subject Matter Expert (SME) position at Jobs via Dice?
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Role Overview:
Role Overview:
- Design, implement, and support Microsoft Teams collaboration and telephony solutions.
- Manage Teams services, Teams Phone System, Direct Routing, SIP trunking, and advanced voice configuration.
- Support contact center operations and integrations.
- Application integration and management
- Microsoft Teams Collaboration Services:
- Manage and support Teams platform for high availability, governance, and compliance.
- Plan, design, and implement Teams architecture.
- Administer Teams policies, security, lifecycle, and user adoption.
- Lead Teams migration projects with minimal disruption.
- Teams Phone System & Direct Routing:
- Deploy, configure, and support Teams Phone System.
- Implement and manage Direct Routing architecture, including SIP trunking and SBC configuration.
- Configure SIP trunk termination, call routing, and voice resiliency.
- Set up and optimize Location-Based Routing (LBR) for PSTN breakout.
- Develop and maintain dial plans, translation rules, voice routing policies, and call admission control (CAC).
- Integrate Teams with legacy telephony systems and third-party PBX solutions.
- Migration & Integration:
- Lead end-to-end Teams migration projects.
- Plan and execute migration strategies for large-scale environments.
- Ensure smooth integration with Exchange Online, SharePoint, OneDrive, and Power Platform.
- Operational Support:
- Troubleshoot Teams collaboration and voice issues.
- Monitor Teams services using Microsoft tools and third-party solutions.
- Provide escalation support, root cause analysis, and resolution of critical incidents.
- Maintain comprehensive documentation.
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
- 6 years of experience with Microsoft Teams administration and collaboration services.
- Expertise in Teams Phone System, Direct Routing, SIP trunking, and SBC configuration.
- Experience with dial plans, call routing, translation rules, and voice routing policies.
- Experience in Teams migration.
- Understanding of Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Power Platform).
- Familiarity with network design for voice (QoS, bandwidth planning, firewalls, SBC placement).
- Knowledge of regulatory requirements (e.g., E911, emergency call routing, compliance recording).
- Preferred: Microsoft certifications (e.g., MS-720, MS-700) and Teams MVP.
- PowerShell scripting, automation of Teams tasks, experience with Microsoft Graph API.
- Integration with third-party voice providers and cloud telephony systems.
- Experience with Vonage Contact Center (VCC) administration.
- Knowledge of customer journey mapping and reporting using contact center analytics.
- Familiarity with Teams CQD, Power BI dashboards, and monitoring solutions.
- Experience integrating Teams with Power Automate, Power Apps, Dynamics 365, or ServiceNow.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and stakeholder management skills.
- Ability to lead projects independently and collaborate across teams.
- Documentation and knowledge transfer capabilities.
