What are the responsibilities and job description for the Lead - Journey Orchestration position at Jobs via Dice?
RESPONSIBILITIES:
Kforce has a client seeking a Lead Journey Orchestration in Miami, FL.
Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client seeking a Lead Journey Orchestration in Miami, FL.
Responsibilities:
- Plan and support execution of enterprise journey orchestration strategy across commercial and transactional email channels
- Design, build, and optimize lifecycle journeys within Salesforce Marketing Cloud, Adobe Target and similar platforms
- Ensure coordinated sequencing, suppression, and prioritization across communications and participate in designing governance structure
- Support expansion to additional channels over time (SMS, push, app, web)
- Translate strategic direction into clear requirements, user stories, acceptance criteria and high-level technical diagrams
- Support a prioritized backlog aligned to enterprise personalization goals
- Partner with developers during agile delivery to clarify scope and unblock execution
- Review and prioritize defects, enhancements, and optimization opportunities
- Work closely with product, CRM, engineering, analytics, and data teams
- Coordinate dependencies across MarTech platforms and data pipelines
- Provide clear status updates, risks, and recommendations to product leadership
- Partner with analytics teams to review journey performance and delivery health
- Identify opportunities for testing, optimization, and incremental personalization
- Contribute to documentation, standards, and Centers of Excellence enablement
- 3-5 years of experience in CRM, lifecycle marketing, personalization, or journey orchestration
- Hands-on experience with Salesforce Marketing Cloud or comparable platforms
- Strong understanding of customer lifecycle communications and data-driven personalization
- Experience working in agile, cross-functional delivery environments
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.