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Lab Support Engineer / Infrastructure Engineer
Job Summary:
Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.
What You’ll Achieve
As a Lab Support Engineer 2, you will be responsible for
Lab Support Engineer / Infrastructure Engineer
Job Summary:
- Provide general architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment.
- Responsible for executing the test configuration plans for the lab computing environment infrastructure.
- Responsible for ensuring proper deployment of fiber-channel and IP storage arrays, hosts, switches, software, and storage networking infrastructure.
- Ensure that the technical environment is properly monitored and that any problems are rectified.
- Maintain working knowledge of all documented processes and procedures.
- Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies.
- Mentor and project-supervise less experienced technicians.
- Identify system or storage performance issues and participate in the development of tools to improve system management.
- Provides technical expertise in the development of collaborative solutions and preventative system upgrades.
- Responsible for delivering shared services using Scrum at Scale Model
- Responsible for creating and executing infrastructure automation
Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.
What You’ll Achieve
As a Lab Support Engineer 2, you will be responsible for
- Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle
- You will partner with various teams in product engineering teams to understand their needs for infrastructure and solutions and deploy hardware, install, and configure network, manage software, troubleshoot across the stack (hardware, OS, network, software)
- Be the part for Shared Services Lab Operations Engineering team
- Partner with the Product Engineering team in creating and executing solutions for their requirements and needs
- Be a part of team in executing large projects and programs
- Maintaining and document processes needed in Lab Operations
- Mentor other lab support technicians on various technologies
- Deep knowledge of various hardware platforms, especially Dell PowerEdge platform
- Hands-on experience in deploying hardware - rack, stack, cable, install and configure
- Practical experience with scale out architecture, preferably - installation, configuration, and troubleshooting
- Hands-on experience with networking products - Cisco, Arista, Dell switches
- Experience in using ticketing tools like ServiceNow
- Experience in enterprise infrastructure monitoring tools
- Communication across various stakeholders
- Great customer service skills - doing everything to help the customer to resolve the issue and finding RCA
- Experience with Agile Scrum development process
- Experience in using scrum at scale in shared services model
- Experience to automate the deployments - preferably Infrastructure as Code
- Knowledge and experience in building infrastructure automation
- Knowledge and experience in using AI tools for monitoring infrastructure services
- Ability to translate business needs into technical requirements
- Creating workable solutions for complex scenarios
- Mentor and train less experienced technicians.