L1/L2 Technical Support Engineer

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Ledgent Technology, is seeking the following. Apply via Dice today!

We are hiring a L1/L2 Technical Support Engineer to start immediately.

• This is a 3 months contract position, likely to extend based on performance and project needs
• 100% on site in Las Vegas
• Monday to Friday, 9 AM to 5 PM with occassional after hours support
  
  

The Opportunity: We're seeking a hands-on, customer-focused L1/L2 Technical Support Engineer to provide onsite technical support for a local enterprise undergoing a large-scale transition project. This individual will support approximately 30 users within a primary office location and provide additional onsite assistance across nearby facilities, including technology support at active construction sites.

The ideal candidate thrives in dynamic environments, enjoys troubleshooting a broad range of technologies, and can maintain strict professionalism and confidentiality when working around high-visibility personnel and sensitive business information.

• Role: Technical Support Engineer
• Experience: 2-5 Years
• Work Location: Las Vegas, NV
• Project Duration: 3 Month Contract
  
  

Responsibilities:

• Deliver L1/L2 help desk support across Windows and macOS environments.
• Troubleshoot and resolve technical issues involving:
• Printers and peripherals
• Wi-Fi and wired connectivity
• Workstations (Windows/Mac)
• Conference room A/V and collaboration platforms
• Remote displays and digital signage
• General hardware and software incidents
• Support site startup activities, including equipment deployment, setup, and configuration.
• Perform onsite visits to construction or project-related locations to assist with technology and network needs.
• Provide occasional after-hours support for events, outages, or urgent requests.
• Manage equipment inventory, decommission legacy hardware, and maintain accurate documentation.
• Uphold strict confidentiality when exposed to sensitive information or high-profile personnel.
• Demonstrate consistent professionalism and composure when interacting with executives, guests, and other VIP-level stakeholders.
• Collaborate closely with internal IT teams, leadership, and external vendors.
• Maintain a strong customer-service mindset with timely communication and high-quality support delivery.
  
  

Required Qualifications:

• 2-5 years of experience in L1/L2 technical support or help desk environments.
• Proficiency supporting Windows 10/11, macOS, and common enterprise applications.
• Strong troubleshooting skills across:
• Basic networking (Wi-Fi, DHCP, DNS)
• Printers and print servers
• Collaboration systems (Teams, Zoom, conference room A/V)
• General network and security fundamentals
• Ability to work independently and travel locally between sites as needed.
• Exceptional communication and customer service skills.
• Comfort working in fast-paced, high-visibility environments.
• Proven ability to maintain confidentiality, discretion, and professional boundaries.
• Must be local to Las Vegas.
  
  

Preferred Qualifications:

• Experience supporting retail, event spaces, or large, public-facing environments.
• Exposure to network hardware, Wi-Fi access points, or firewall administration.
• Experience with technology deployments, site openings, or construction-phase IT support.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.